Lane Manager
About The Position
SERVICE LANE MANAGER | SOUTHAVEN HONDA THIS IS NOT A DESK ROLE. THIS IS A FRONT-LINE LEADERSHIP ROLE. Southaven Honda is seeking a PROVEN, HIGH-ENERGY SERVICE LANE MANAGER to own the drive, control the lane, and set the standard for customer experience. This role is for leaders who command the service lane, enforce process, and hold teams accountable — not supervisors who simply react to problems. We are seeking a candidate who is Honda Certified or equivalent OEM-certified, with the leadership presence to drive performance, discipline, and results at the point of customer contact.
Requirements
- Experienced Service Lane Managers or Lead Advisors who lead from the front
- Honda-certified professionals or those with equivalent OEM certification
- Operators who understand KPIs, CSI, and advisor productivity
- Strong communicators respected by advisors, technicians, and leadership
- Leaders who thrive in fast-paced, high-volume Honda environments
Responsibilities
- Full ownership of the service lane operation and customer flow
- Advisor execution, lane discipline, and customer experience standards
- CSI performance, first-visit resolution, and service retention
- Daily workflow, appointment accuracy, write-up quality, and throughput
- Coaching, training, and accountability for service advisors
- Enforcement of Honda processes, policies, and manufacturer standards
- Clear communication between advisors, technicians, parts, and management
- Real-time problem solving — you own the lane, not excuses
Benefits
- Competitive compensation with performance-based incentives
- Full benefits package (medical, dental, vision, 401(k))
- Modern facility with state-of-the-art tools and systems
- Real authority to lead, coach, and hold your team accountable
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
