Landscape Account Manager

MasterScapes • Abilene, TX

6d

About The Position

Do you take ownership of client relationships and hate surprises? We’re looking for a Landscape Account Manager who doesn’t wait for problems—they prevent them. If you’re someone who: Communicates before the client has to ask Takes full ownership (no blaming ops or the customer) Can juggle multiple accounts without dropping details And knows how to grow accounts without being pushy …you’ll fit right in here. Our Ideal Candidate The ideal Landscape Account Manager is a proactive relationship owner who thrives on accountability, communication, and follow-through. They bring 3–7+ years of account management experience in landscaping or a related service industry and are confident managing a portfolio of clients while balancing service quality, retention, and growth. They communicate clearly and consistently, resolve issues quickly without blame, and build trust as a reliable advisor rather than an order-taker. This person is highly organized, financially aware, and comfortable using CRM and operational systems to track client touchpoints, issues, and opportunities. They understand landscape maintenance scopes, can spot problems and enhancements in the field, and work closely with operations to ensure expectations match execution—getting it right the first time. Above all, they take ownership, address hard conversations head-on, and continuously look for ways to improve both the client experience and internal processes.

Requirements

• 3–7+ years in account management (landscaping, facilities, construction, or similar)
• Strong communication skills—you’re calm, clear, and professional under pressure
• Highly organized with strong follow-through
• Comfortable using CRM and operational systems
• Basic financial understanding (contracts, margins, change orders)

Nice To Haves

• Understand landscape maintenance (turf, shrubs, irrigation, seasonal color)
• Can walk a property and quickly spot issues or opportunities

Responsibilities

• Be the primary relationship owner for your book of business—responsible for keeping clients happy, informed, and growing.
• Run consistent client touchpoints (site walks, calls, follow-ups)
• Lead renewals early—no last-minute surprises
• Solve problems fast and close the loop with clients
• Identify and develop enhancement opportunities
• Partner closely with operations to ensure work is done right the first time
• Track everything—communication, issues, and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed