Landlord Services Coordinator

Quadel Consulting & Training•Miami, FL

About The Position

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward. JOB SUMMARY The Landlord Services Coordinator supports the administration of the Housing Choice Voucher (HCV) program by strengthening partnerships with landlords, property managers, and property owners (collectively, “Housing Providers”), as well as community stakeholders, to expand access to safe, affordable housing. This role leads outreach, recruitment, and engagement efforts to increase Housing Provider participation in the HCV program and supports Housing Providers in successfully navigating program requirements. The Coordinator also assists with education, communication, and issue resolution to promote effective program participation. The position serves as a key liaison between Housing Providers, program participants, and the Public Housing Authority (PHA) to promote housing stability and overall program success. The role also provides direct supervision of a team of Landlord/Community Representatives, coordinating work activities and ensuring effective service delivery. This includes providing guidance, oversight, and mentorship to support staff development, strengthen professional performance, and ensure adherence to position responsibilities, program requirements, and compliance standards.

Requirements

One to three or more years of experience in affordable housing programs, Housing Choice Voucher administration, or property management.
Working knowledge of HUD regulations, Fair Housing requirements, and local housing policies.
Strong customer service and conflict resolution skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office and housing management or case management systems.
Ability to obtain Housing Choice Voucher Specialist certification within the required timeframe.
Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.

Nice To Haves

Professional working proficiency in Spanish/Creole a plus.

Responsibilities

Develop and maintain relationships with Housing Providers to encourage participation in the Housing Choice Voucher (HCV) program.
Develop and implement outreach and recruitment activities to expand housing opportunities for HCV participants.
Serve as a primary point of contact for Housing Providers, responding to inquiries and providing ongoing support.
Support the development of written communications, training materials, and educational resources to enhance Housing Provider understanding of program requirements and access to program information.
Educate Housing Providers on program requirements, processes, and compliance expectations.
Assist in resolving disputes and issues between Housing Providers and participants in a timely and professional manner.
Support landlord retention efforts and identify strategies to improve participation in the program.
Assist Housing Providers with timely execution of Housing Assistance Payment (HAP) contracts and resolve HAP processing inquiries.
Assist Housing Providers with inquiries related to unit inspections and inspection outcomes.
Serve as an intermediary between landlords, tenants, and the PHA to address voucher-related concerns and resolve disputes.
Mediate and resolve landlord and tenant issues in a professional and compliance-driven manner.
Maintain accurate records of outreach activities, contacts, and outcomes.
Develop and implement community meetings, briefings, and outreach events.
Collaborate with internal departments to ensure consistent and coordinated service delivery.
Ensure compliance with HUD regulations, PHA policies, and all applicable program requirements.
Supervise and coordinate the daily work activities of Landlord/Community Representatives.
Assign, prioritize, and monitor workload to ensure timely and effective service delivery.
Provide guidance, direction, and technical assistance related to HCV program policies and procedures.
Review work products, communications, and outreach activities for accuracy, quality, and compliance with HUD regulations and PHA policies.
Conduct regular team meetings to communicate priorities, updates, and performance expectations.
Train, coach, and mentor staff to strengthen program knowledge, customer service skills, and professional development.
Monitor staff performance, including productivity, responsiveness, and service quality, and provide ongoing feedback.
Conduct performance evaluations and support the formal performance management process.
Address and resolve staff performance issues and escalate disciplinary matters as appropriate.
Ensure staff maintain accurate documentation of landlord contacts, outreach efforts, and service interactions.
Support staff in resolving complex landlord or participant issues, including escalated inquiries and disputes.
Ensure consistency in messaging, outreach strategies, and service delivery across the team.
Promote adherence to organizational policies, confidentiality requirements, and fair housing standards.
Identify training needs and coordinate skill development opportunities for staff.
Foster a culture of accountability, professionalism, collaboration, and customer service excellence.