Landlord Liaison

Tampa Housing Authority•Tampa, FL

13d

About The Position

The purpose of this position is to recruit and maintain landlords to provide housing to clients. Educate landlords on the proper procedure of working within the established guidelines of HUD and the THA.

Requirements

Knowledge of modern office practices, procedures, and equipment
Knowledge of HUD and organizational regulations, policies, and procedures
Knowledge of Section 8 program requirements
Knowledge of business English, spelling, arithmetic, and vocabulary
Knowledge of computer operations and data entry
Ability to manage multiple tasks and multiple priorities efficiently
Ability to understand and follow oral and written instructions
Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
Ability to work in a responsive environment where co-workers or citizens present problems for resolution. Incumbent is responsible for determining the problem and creating an individual solution for the issue.
Ability to operate basic office equipment including a computer, fax machine, telephone, copy machine, etc.
Ability to establish and maintain effective working relationships with the property owners, the public, residents, other employees, and other housing authorities
Ability to interact with landlords and other organizations in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
Skill in dealing with people in a polite and diplomatic manner
Requires an Associate’s Degree in Business Administration, Accounting, Public Administration, or related field.
Requires four (4) years of experience in customer service, bookkeeping, public housing or an equivalent combination of education and experience.
Valid Florida Driver’s License
Insurable under the agency’s insurance policy

Responsibilities

Work with landlords regarding problems and payment, and maintain information and files
Contact property owners to establish and correct vendor information in the system
Provide basic information to the public
Respond to calls and E-mails regarding payment issues
Conducts landlord briefings when necessary.
Assist with monthly landlord briefings
Explains/interprets ledgers/overpayment
Set-up and maintain paper and electronic files on landlords, by entering data and updating information as needed, and preparing associated correspondence, in accordance with established procedures & scan files
Enter information into database, such as withholds, reinstatements, special pays, and stop payments, and maintain associated paper files
Mails out checks, 1099 statements
Keep records of returned checks given to landlord at office, cancelled and manual checks or ACH rejects