Landlord Liaison

GMHC•New York, NY

2h•Hybrid

About The Position

The Landlord Liaison is responsible for identifying and maintaining relationships between management companies, landlords and the housing programs at GMHC. The Landlord Liaison will manage all landlord relations, maintenance requests and that the apartments meet all requirements and standards of GMHC. Requirements also include working closely with program staff and outside vendors to manage and maintain safe, decent housing stock. Previous experience in property management is required. Essential Job Functions The following duties are mandatory requirements of the job: Review all GMHC housing stock to ensure quality standards. Maintain all spreadsheet and maintenance requests to ensure quality housing stock. Manage and resolve general complaints and apartment repairs. Complete apartment inspections and all field work as it pertains to landlord liaison responsibilities. Ascertain that all housing stock comply with GMHC standards as well as NYC housing regulations. and monitor NYC HPD and DOB sites for violations. Act as liaison between client, HRA, landlord to ensure best housing relations between all parties. Build ongoing positive relationships as well as identify new landlords, brokers and management companies. Maintain all databases related to property management to ensure secured and accurate information on housing units, lease terms and rental payments. Maintain open communication with maintenance department to review Landlord vs in house maintenance requests. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Assist with special projects and perform other related duties as assigned by supervisor. Participate in CQI Projects, Dashboard Management and Special Projects as assigned. Complete monthly reports. Assist with Annual GMHC Audit. Special Skills and Knowledge In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all the following: Must have strong computer skills/knowledge. Excellent interpersonal, communication, organizational, time management, problem-solving and negotiations skills. Bilingual Preferred- English/Spanish.

Requirements

Candidates must possess a High School diploma and 3 years’ experience in New York City Residence management with a bank of broker and landlord contacts is required.
Must have strong computer skills/knowledge.
Excellent interpersonal, communication, organizational, time management, problem-solving and negotiations skills.
Intermediate proficiency in Microsoft Excel, including: Data tracking and analysis for case management and program reporting. Creating and managing spreadsheets to monitor client progress and deliverables. Using formulas, pivot tables, and data validation to ensure accuracy in documentation.
Basic Proficiency in Microsoft Office Suite, including: Outlook (email communication, scheduling, and coordination with service providers). Word (creating case notes, service plans, and official correspondence). PowerPoint (preparing presentations for internal and external stakeholders).
Experience with electronic case management and data tracking systems, such as: eCOMPAS, AWARDS, or similar platforms for documentation and compliance reporting. Data entry and management to ensure contract deliverables are accurately recorded.
Strong documentation and compliance skills, ensuring: Accurate case notes and service plans in adherence to regulatory requirements. Confidentiality and compliance with HIPAA and other legal protections.
Sitting: The position predominantly involves sitting for extended periods, which is typical for office environments. The employee will be required to maintain this position while performing most of their daily tasks.
Travel: Ability to travel to attend community events, trainings, and partner meetings as well as industry conferences, workshops, health fairs.
Communication: Regular participation in conversations is necessary. This involves both speaking and actively listening to colleagues, stakeholders, and external partners during meetings, presentations, and one-on-one discussions.
Note-Taking: The ability to listen attentively and take detailed notes during meetings and other communicative sessions is crucial. This often requires a high level of focus and the manual dexterity to write or type for prolonged periods.

Nice To Haves

Bilingual Preferred- English/Spanish.

Responsibilities

Review all GMHC housing stock to ensure quality standards.
Maintain all spreadsheet and maintenance requests to ensure quality housing stock.
Manage and resolve general complaints and apartment repairs.
Complete apartment inspections and all field work as it pertains to landlord liaison responsibilities.
Ascertain that all housing stock comply with GMHC standards as well as NYC housing regulations. and monitor NYC HPD and DOB sites for violations.
Act as liaison between client, HRA, landlord to ensure best housing relations between all parties.
Build ongoing positive relationships as well as identify new landlords, brokers and management companies.
Maintain all databases related to property management to ensure secured and accurate information on housing units, lease terms and rental payments.
Maintain open communication with maintenance department to review Landlord vs in house maintenance requests.
Assist with special projects and perform other related duties as assigned by supervisor.
Participate in CQI Projects, Dashboard Management and Special Projects as assigned.
Complete monthly reports.
Assist with Annual GMHC Audit.