Liaison

ION Solar•Orem, UT

3d•$40,000 - $55,000•Onsite

About The Position

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country. Sales Rep Liaison contributes to Ion Solar by working with sales reps to solve problems and increase cash flow while fulfilling special requests as needed from management. We are seeking a self-motivated problem-solver who can communicate complex issues in a professional manner to solar sales representatives and customers and then coordinate the solution quickly and effectively.

Requirements

Ability to type at least 45 words per minute.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to develop solutions to difficult problems
A high school diploma or equivalent is required
Customer service experience required

Nice To Haves

Solar experience recommended but not required

Responsibilities

Address Inbound concerns from our outside sales representatives in regard to specific customers, broad issues, complaints or problems
Take the lead on difficult projects and coordinate with multiple internal departments to solve the problem.
Communicate and outline plans and solutions to customers.
Monitor solar projects and identify potential timeline delays.
Create customized reports and resources for sales reps in the field.
Provide trainings and regular updates to sales reps and managers in your market
Act as a utility player to complete special projects as they come up
Act as a primary point of escalation for customers