Land Mobile Radio System Analyst I

Pima County • Tucson, AZ

17d

About The Position

The Pima County Wireless Integrated Network (PCWIN) is one of the largest regional public safety communications cooperatives in the State of Arizona. Over seventy public safety and public service agencies from all levels of local, county, state, and federal jurisdictions use PCWIN for critical public safety communications. The PCWIN radio system is operated and maintained by the PCWIN Department, which is comprised of infrastructure and subscriber teams and administrative staff. These teams work cohesively to maintain the day-to-day operations of the system and subscriber radios. As a Land Mobile Radio Systems Analyst I, you will be part of the PCWIN Subscriber Team. In this position, you will maintain, troubleshoot, and program subscriber radios, including annual RF calibrations and firmware updates. The PCWIN subscriber team utilizes PC applications such as Motorola CPS, MotionDeck, and MS Office, along with various RF test equipment such as RF analyzers, watt meters, multimeters, battery testers, etc., to troubleshoot radio subscriber issues.

Requirements

• Associate’s degree from an accredited college, university, or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment, AND one year of working in a radio shop that supports a medium to large enterprise radio communications system. (Relevant work experience and/or education from an accredited college or university or technical school may be substituted.)
• OR: Four years of experience working in a radio shop that supports medium to large enterprise radio communications systems.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
• Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
• Some positions require a valid Arizona Class D driver license at time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certification/licensures shall be grounds for termination.
• All positions require an Electronic Technicians Association General Communications Technician – Level 1 (ETA GCT 1) certification or the ability to obtain the certification within 24 months of appointment.
• Some positions may be required to successfully complete an industry-recognized tower climbing safety and rescue course.
• Must be able to lift 50 pounds.
• All positions require the ability to identify industry-standard color-coding of electrical wiring and components.

Nice To Haves

• Experience troubleshooting complex radio issues.
• Experience working with electronic equipment.
• Experience working in a team environment.
• Experience using Microsoft Office Suite (Outlook, Excel, and Word).
• Customer service experience.

Responsibilities

• Configures, deploys, maintains, and troubleshoots public safety radio systems, software, management platforms, and supporting infrastructure to ensure continuous system reliability
• Supports daily operations, monitoring, and performance of the PCWIN Land Mobile Radio (LMR) system using network management and diagnostic tools
• Troubleshoots and resolves complex radio, software, and hardware issues, escalating advanced root-cause problems to senior LMR Systems Analyst staff as needed
• Installs, configures, programs, and repairs mobile and portable radios in public safety vehicles and facilities, including police, fire, and emergency medical units
• Configures and maintains custom servers, radio programming environments, and diagnostic software used for radio management and troubleshooting
• Provides technical support and guidance to users by answering inquiries, interpreting technical documentation, and conducting Motorola Radio Service Software (MRSS) diagnostics
• Manages and maintains radio system databases, including SQL-based records, asset data, and coordination with vendors on upgrades and configurations
• Maintains accurate work orders, asset records, inventory, and workflow documentation using ticket management and related asset management systems
• Coordinates communications projects by identifying equipment requirements, installation locations, construction needs, and monitoring changes, costs, and payments
• Acts as a liaison with county departments, external agencies, vendors, and contractors to coordinate communications system operations and improvements
• Develops, updates, and maintains technical documentation, procedures, manuals, and training materials, and provides user training on radio hardware and software

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree