LAN Support Specialist
About The Position
This role supports 9 sites, including 274 PCs with a total number of devices supported of 660 devices Reports and works with a manager to provide technical support of client infrastructure and software for assigned sites. This role will work with facility manager or site contact to set priorities. Manage day to day break/fix of workstations, servers, RF devices, printers and other network attached devices. Requires 10% travel to support 9 sites in Tampa and Orlando, FL. Perform assigned project tasks or set of actions for completion of project within defined timelines. Includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process. Perform assigned tasks for installation and configuration of standard devices as part of the refresh lifecycle management programs for Workstations, Printers, RF, Servers and Network Switches and Access Points. Requires general to little direct supervision and capable of handling any routine to highly technical problem with demonstrated adequate to good communication skills. Maintain documentation for the facility, including inventory, ticket tracking, and time tracking. Act as the liaison with Information Technology second and third level support groups to assist in expediting the support process. Daily on-call for the primary locations supported. Rotation of on-call support for the region up to 6 weeks per year. Associate Degree in Information Systems or equivalent 5+ years of related Information Systems experience
Requirements
- Associate Degree in Information Systems or equivalent
- 5+ years of related Information Systems experience
- Action Oriented
- Planning
- Time Management
- Oral and Written Communication skills
- Customer Focus
- Integrity & Trust
- Functional/Technical Skills - Technical Learning
- Demonstrated competence to work: With minimum supervision
- Effectively with all levels in the organization
Responsibilities
- Provide technical support of client infrastructure and software for assigned sites
- Manage day to day break/fix of workstations, servers, RF devices, printers and other network attached devices
- Perform assigned project tasks or set of actions for completion of project within defined timelines
- Installation, configuration, and/or moves of supported standard devices or implementation of a process
- Installation and configuration of standard devices as part of the refresh lifecycle management programs for Workstations, Printers, RF, Servers and Network Switches and Access Points
- Maintain documentation for the facility, including inventory, ticket tracking, and time tracking
- Act as the liaison with Information Technology second and third level support groups to assist in expediting the support process
- Daily on-call for the primary locations supported. Rotation of on-call support for the region up to 6 weeks per year
Benefits
- Medical
- Dental
- Life insurance
- Flexible Spending Accounts
- Short-term and Long-term Disability
- 401(k)
- Company-funded retirement contributions
- Paid Time Off
- Education & Development (including Tuition Reimbursement)
- Student Loan Repayment Assistance
- Voluntary Benefits including insurance for home, auto, vision and pets
- Leadership training
- Promotional opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
