Laboratory Solution Consultant

Data Innovations • Colchester, VT

33d

About The Position

Essential Functions and Responsibilities:

DESIGN AND IMPLEMENT CONNECTIVITY SOLUTIONS AND/OR BEST PRACTICE LABORATORY
SOLUTIONS FOR CUSTOMERS AND BUSINESS PARTNERS USING DATA INNOVATIONS SOFTWARE

PROVIDE ADVANCED LEVEL SUPPORT AND GUIDANCE FROM PRE-IMPLEMENTATION THROUGH
POST-LIVE SUPPORT TO ENSURE MAXIMUM BENEFIT FROM THE COMPANY’S SOFTWARE
SOLUTIONS

PROVIDE CUSTOMERS AND BUSINESS PARTNERS WITH APPROPRIATE TRAINING AND
EDUCATION ON THE COMPANY’S PRODUCT AND SOLUTIONS

DEVELOP AND MAINTAIN AN ADVANCED LEVEL KNOWLEDGE OF THE USE AND FUNCTIONALITY
OF THE COMPANY’S SOFTWARE PRODUCTS, ITS ASSOCIATED MODULES, AND THE
LABORATORY INDUSTRY

MAINTAIN STRONG PROFESSIONAL RELATIONSHIPS WITH STRATEGIC CUSTOMERS, BUSINESS
PARTNERS AND INDUSTRY COLLEAGUES THROUGH REGULAR MEETINGS AND INTERACTIONS

SUCCESSFULLY EXECUTE PROJECT PLANS THROUGH THEIR COMPLETION FOR ASSIGNED
SERVICE IMPLEMENTATIONS

MANAGE AND ACCURATELY TRACK TIME SPENT ON ASSIGNED PROJECTS AND TASKS, AND
MEET UTILIZATION GOALS ESTABLISHED FOR THE POSITION

ACT AS AND PROVIDE ESCALATION SUPPORT FOR THE COMPANY’S CUSTOMER SUPPORT AND
SALES TEAMS

ENSURE CUSTOMER CONCERNS ARE PROACTIVELY COMMUNICATED TO MANAGEMENT AND TEAM
MEMBERS AS APPROPRIATE

DOCUMENT AND DELIVER PROJECT STATUS UPDATES TO ALL NECESSARY INDIVIDUALS
RESPONSIBLE FOR THE SERVICE ACTIVITY

WORK COLLABORATIVELY WITH OTHER DEPARTMENTS WITHIN THE COMPANY TO ENSURE THE
COMPANY’S OPERATIONAL READINESS FOR NEW RELEASES

RESPONSIBLE FOR KEEPING CURRENT ON ALL PRODUCT RELEASES AND ENHANCED/MODIFIED
FEATURES

PERFORM DEMONSTRATIONS/PRESENTATIONS OF THE COMPANY’S PRODUCTS AND SOLUTIONS
TO CUSTOMERS

ACTIVELY PARTICIPATE IN TRADESHOWS, WORKSHOPS AND EDUCATIONAL EVENTS AS
NEEDED

PERFORM OTHER RELATED DUTIES AS ASSIGNED

Requirements

• WORKING KNOWLEDGE AND UNDERSTANDING OF LABORATORY INFORMATION SOFTWARE MANAGEMENT/ADMINISTRATION, IVD INSTRUMENT INTERFACING, AND LABORATORY WORKFLOWS
• WORKING KNOWLEDGE OF OR ABILITY TO LEARN DATA INNOVATIONS’ PRODUCTS
• EXCELLENT INTERPERSONAL AND PRESENTATION SKILLS
• EXCELLENT ANALYTICAL AND PROBLEM SOLVING SKILLS
• EFFECTIVELY MANAGE MULTIPLE PRIORITIES UNDER CONSTANT DEADLINES AND IN POTENTIALLY STRESSFUL ENVIRONMENTS/SITUATIONS
• SELF-MOTIVATION AND ABILITY TO SUCCESSFULLY WORK INDEPENDENTLY
• ABILITY TO DELIVER AND PORTRAY THE COMPANY’S SOLUTIONS IN A POSITIVE AND PROFESSIONAL MANNER
• EFFECTIVE ABILITY TO TEACH AND INSTRUCT PEERS AND CLIENTS
• DEMONSTRATED KNOWLEDGE OF AND ABILITY TO EXECUTE UPON THE PRINCIPLES SURROUNDING PROJECT MANAGEMENT
• ABILITY TO MEET TRAVEL REQUIREMENTS – UP TO 20% TRAVEL REQUIRED, WHICH MAY INCLUDE TRAVEL OUTSIDE OF NORMAL BUSINESS HOURS – INCLUDING EVENINGS AND WEEKENDS
• MUST COMPLY WITH AND PASS INITIAL BACKGROUND CHECK AND DRUG SCREENING, AS WELL AS SUBSEQUENT BACKGROUND CHECKS, DRUG SCREENINGS AND VACCINE REQUIREMENTS AS REQUIRED BY CUSTOMER CONTRACTS
• MUST COMPLY WITH COMPANY VACCINATION POLICY
• ABILITY TO FOLLOW DI’S POLICIES AND PROCEDURES
• Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.

Nice To Haves

• MEDICAL TECHNOLOGIST (ASCP, NCA, OR EQUIVALENT) CERTIFICATION
• DEMONSTRATED KNOWLEDGE OF LABORATORY TEST AUTOVERFICATION (AV) WORKFLOW PRINCIPLES AND ABILITY TO CONFIGURE AND DEPLOY DECISION RULES IN LABORATORY INSTRUMENT, MIDDLEWARE, AND/OR LABORATORY INFORMATION SYSTEMS SOFTWARE
• DEMONSTRATED EXPERIENCE USING DATA INNOVATIONS’ PRODUCTS/SERVICES
• CERTIFICATION IN PROJECT MANAGEMENT
• PREVIOUS CONSULTING EXPERIENCE
• EXPERIENCE CONDUCTING ADULT EDUCATION TRAINING COURSES
• PROFICIENCY WITH MICROSOFT OFFICE AND SHAREPOINT APPLICATIONS

Responsibilities

• DESIGN AND IMPLEMENT CONNECTIVITY SOLUTIONS AND/OR BEST PRACTICE LABORATORY SOLUTIONS FOR CUSTOMERS AND BUSINESS PARTNERS USING DATA INNOVATIONS SOFTWARE
• PROVIDE ADVANCED LEVEL SUPPORT AND GUIDANCE FROM PRE-IMPLEMENTATION THROUGH POST-LIVE SUPPORT TO ENSURE MAXIMUM BENEFIT FROM THE COMPANY’S SOFTWARE SOLUTIONS
• PROVIDE CUSTOMERS AND BUSINESS PARTNERS WITH APPROPRIATE TRAINING AND EDUCATION ON THE COMPANY’S PRODUCT AND SOLUTIONS
• DEVELOP AND MAINTAIN AN ADVANCED LEVEL KNOWLEDGE OF THE USE AND FUNCTIONALITY OF THE COMPANY’S SOFTWARE PRODUCTS, ITS ASSOCIATED MODULES, AND THE LABORATORY INDUSTRY
• MAINTAIN STRONG PROFESSIONAL RELATIONSHIPS WITH STRATEGIC CUSTOMERS, BUSINESS PARTNERS AND INDUSTRY COLLEAGUES THROUGH REGULAR MEETINGS AND INTERACTIONS
• SUCCESSFULLY EXECUTE PROJECT PLANS THROUGH THEIR COMPLETION FOR ASSIGNED SERVICE IMPLEMENTATIONS
• MANAGE AND ACCURATELY TRACK TIME SPENT ON ASSIGNED PROJECTS AND TASKS, AND MEET UTILIZATION GOALS ESTABLISHED FOR THE POSITION
• ACT AS AND PROVIDE ESCALATION SUPPORT FOR THE COMPANY’S CUSTOMER SUPPORT AND SALES TEAMS
• ENSURE CUSTOMER CONCERNS ARE PROACTIVELY COMMUNICATED TO MANAGEMENT AND TEAM MEMBERS AS APPROPRIATE
• DOCUMENT AND DELIVER PROJECT STATUS UPDATES TO ALL NECESSARY INDIVIDUALS RESPONSIBLE FOR THE SERVICE ACTIVITY
• WORK COLLABORATIVELY WITH OTHER DEPARTMENTS WITHIN THE COMPANY TO ENSURE THE COMPANY’S OPERATIONAL READINESS FOR NEW RELEASES
• RESPONSIBLE FOR KEEPING CURRENT ON ALL PRODUCT RELEASES AND ENHANCED/MODIFIED FEATURES
• PERFORM DEMONSTRATIONS/PRESENTATIONS OF THE COMPANY’S PRODUCTS AND SOLUTIONS TO CUSTOMERS
• ACTIVELY PARTICIPATE IN TRADESHOWS, WORKSHOPS AND EDUCATIONAL EVENTS AS NEEDED
• PERFORM OTHER RELATED DUTIES AS ASSIGNED

Benefits

• DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees