LABORATORY OUTREACH COORDINATOR

Mercy Medical Center•Baltimore, MD

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Laboratory Outreach Coordinator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. This person serves as a liaison for the Laboratory's outreach, outpatient and research programs. Duties include contract development, Lab requisition review, customer service, client testing manual, courier service planning and billing review. Other duties and responsibilities as assigned by the Director of Laboratory Services.

Requirements

Must possess a high school diploma or GED
B.S. and M.T., MLS, MLT (ASCP) or equivalent or eligible.
Minimum of 2 years laboratory experience preferred.
One of the following: a B.S. and successful completion of an accredited Medical Technology Program a B.S. in Chemistry, Biology, or other laboratory based Science and ASCP accreditation or equivalent a B.S. in Chemistry, Biology, or other laboratory based Science and 5 years experience in a licensed Clinical Laboratory.
Good knowledge of health care payment system preferred.
Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Word, Power Point, Excel Microsoft Outlook Meditech (if applicable to position) Epic (if applicable to position) Performance Manager/NetLearning Laboratory Information System, such as EPIC
Must be able to read, write, and speak the English language in an understandable manner.
Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
Must be able to follow written and oral instructions.
Strong Customer service skills

Responsibilities

contract development
Lab requisition review
customer service
client testing manual
courier service planning
billing review
Other duties and responsibilities as assigned by the Director of Laboratory Services.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values