Laboratory IT Technician

Intertek • Deer Park, LA

23d

About The Position

Intertek is a leading provider of Assurance, Testing, Inspection and Certification solutions globally, is searching for a Laboratory IT Technician for our St. Rose, LA location. A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world’s leading brands, companies and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Intertek services take us into nearly every industry, from textiles, toys and electronics, to building, heating, pharmaceuticals, petroleum, food, and industrial. We derive competitive strength from our employees’ cultural values and relationships within the communities in which they live and work. Our commitment is to honor the individual strengths of all employees and help them reach their potential. Laboratory IT Technician Overview: This Laboratory IT Technician position is responsible for maintaining and proactively managing the Laboratory and Analytical (LAB) computers and associated software and systems in operating condition. In addition, providing Deskside support for escalations and project work. Reporting to LIT Team Lead / Country IT Manager.

Requirements

• Degree in Information Technology, or the equivalent in terms of education, experience and training
• Working knowledge of LAB techniques
• Exposure to LAB computer security, monitoring and configuring
• Knowledge of Microsoft LAB products
• Knowledge of DNS, DHCP, Active Directory
• Knowledge of or exposure to SMS and/or other asset management tool
• Working knowledge of backup/restore solutions
• Knowledge of networking topologies and network wiring systems
• Extensive experience utilizing several operating systems
• A history of self-motivation, organization, planning and detail-oriented work
• The skill set and desire to stay up with technology changes
• Able to read, analyses, and interpret technical and business documentation
• Ability to communicate effectively both verbally, and in writing
• Ability to effectively present information and respond to questions from various levels of management and users
• Ability to work independently with minimal supervision
• Flexible approach to working hours and ability to travel up to 15% of the time

Nice To Haves

• Technical certification such as MCS or MCSE preferred
• Experience with HP LAB equipment a plus

Responsibilities

• Maintain all LAB computers integrity
• Perform administrative tasks as required to LAB systems
• Provide technical sales assistance as required
• Train other IT and business staff as required on LAB systems
• Perform implementation and maintenance of LAB computers and software as required
• Analyze the effectiveness and efficiency of existing systems; develop recommendations for improving or further leveraging these systems
• Perform LAB and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Maintain central repository of all site-specific LAB equipment
• Practice LAB asset management, including maintenance of LAB inventory and related documentation and technical specifications information
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
• Monitor and test system performance; prepare and deliver system performance statistics and reports
• 3rd line support of Intertek’s desktop computing
• Work with internal customers to provide system solutions
• Work with regional and global engineering teams for site specific IT infrastructure support
• Troubleshoot and resolve escalated issue tickets
• Write effective technical documentation as assigned
• Ensure adherence to company IT standards for systems
• Ensure adherence to company IT processes, such as change management

Benefits

• salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level