Laboratory Customer Support Liaison

IDEXX • Memphis, TN

2d • Onsite

About The Position

Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamic Lab Liaison Team, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. In This Role: You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction. You will collaborate with team members and subject matter experts to research and resolve complex issues. You will maintain strong internal and external customer relationships through professional, clear, and empathetic communication. You will support quality management systems and compliance requirements. And, you will contribute to team growth through active participation in development programs and collaborative knowledge sharing. Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Laboratory Liaison position will be based out of our Memphis, TN laboratory location. Does this sound like the opportunity for you? Apply today! #LI-CH1 An innovation leader in every industry we serve, IDEXX follows its Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.

Requirements

• Strong customer service and interpersonal skills with experience in building and maintaining relationships.
• Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
• Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
• Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
• Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
• Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
• Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
• High School diploma or equivalent required
• This role involves extended periods of sitting and frequent use of phones and computers.
• Occasional lifting of items up to 50 pounds may be required.
• Visual and auditory acuity is necessary for accurate computer work and effective phone communication.
• Flexibility to work extended hours when needed, with occasional travel possible.

Nice To Haves

• Associate or Bachelor’s degree preferred.

Responsibilities

• You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction.
• You will collaborate with team members and subject matter experts to research and resolve complex issues.
• You will maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
• You will support quality management systems and compliance requirements.
• And, you will contribute to team growth through active participation in development programs and collaborative knowledge sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees