Lab Systems Support Analyst

Westbourne IT Global Services • La Verne, CA

7d • Onsite

About The Position

We are seeking a skilled Lab Systems Support Analyst to provide on-site and remote support for laboratory systems at a leading life sciences manufacturing site in La Verne. The ideal candidate will have hands-on experience with Electronic Lab Notebook (ELN) systems and working knowledge of Laboratory Execution Systems (LES) , supporting day-to-day lab operations, troubleshooting, and system enhancements.

Requirements

• Strong experience supporting Electronic Lab Notebook (ELN) systems (e.g., LabWare, Benchling, BIOVIA, etc.)
• Basic to intermediate knowledge of Laboratory Execution Systems (LES)
• Experience in a GxP / regulated environment (Pharma or Biotech preferred)
• Understanding of laboratory workflows and data management processes
• Experience with incident management tools and ticketing systems
• Strong troubleshooting and analytical skills

Nice To Haves

• Experience working in pharmaceutical or biotech environments
• Exposure to system validation and compliance processes
• Familiarity with LIMS, CDS, or other lab systems is a plus
• Excellent communication and stakeholder management skills
• Problem-solving mindset
• Ability to work in a fast-paced lab environment
• Strong attention to detail and compliance
• Team collaboration and user support focus

Responsibilities

• Provide functional and technical support for ELN systems used in laboratory environments
• Support LES applications , including user access, workflow execution, and issue resolution
• Act as the primary point of contact for lab users for system-related queries and incidents
• Perform system configuration, maintenance, and troubleshooting for ELN and LES platforms
• Collaborate with QA, IT, and lab teams to ensure compliance with SOPs and regulatory standards
• Assist in system upgrades, validation activities, and documentation (IQ/OQ/PQ where required)
• Monitor system performance and ensure minimal downtime for lab operations
• Create and maintain user guides, SOPs, and training materials

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1-10 employees