Lab Systems Analyst

Flagship Pioneering, Inc.•Cambridge, MA

7h•$76,000 - $104,500•Onsite

About The Position

Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps. Those big leaps in human health and sustainability exponentially accelerate scientific progress in areas ranging from cancer detection and treatment to nature-positive agriculture. What sets Flagship apart is our ability to advance biotechnology by uniting life science innovation, company creation, and capital investment under one roof in a way that is largely without precedent. Our scientific founders, entrepreneurial leaders, and professional capital managers are each aligned around an institutionalized process that enables us to innovate and transform for the benefit of people and planet. Many of the companies Flagship has founded have addressed humanity’s most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture. Flagship has been recognized twice on FORTUNE’s “Change the World” list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has been twice named to Fast Company’s annual list of the World’s Most Innovative Companies. Our Lab IT and Research Systems teams enable scientific discovery across the Flagship ecosystem through reliable, scalable, and secure technology solutions that support scientists at the bench and in silico. We collaborate closely with our research teams to ensure their tools, systems, and environments are optimized for productivity, reproducibility, and innovation. Summary The Lab Systems Analyst I supports the management, reliability, and continuous improvement of lab and research systems across Flagship’s internal and ecosystem companies. This role focuses on maintaining healthy lab system environments, ensuring secure and compliant data handling, and supporting integrations that enable efficient capture, storage, and analysis of scientific data. The ideal candidate blends foundational IT support experience with an interest in scientific systems, cloud-based infrastructure, and data workflows. This role works closely with Lab IT, Research Systems, and scientific teams to ensure lab environments are robust, well-maintained, and aligned with research needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience.
1–3 years of IT support, lab systems, or research technology experience, ideally within a life sciences or research-focused organization.
Basic understanding of lab and research IT environments, including scientific instruments, lab automation, or research data systems.
Strong troubleshooting skills and the ability to communicate technical concepts clearly.
Strong organizational and collaboration skills, with the ability to work across multiple teams and priorities.

Nice To Haves

Familiarity with cloud platforms and data storage concepts (e.g., AWS, Azure, or GCP) is a plus.
Exposure to system administration concepts such as patching, updates, and system monitoring is preferred.
Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) is helpful but not a primary focus.

Responsibilities

Support the administration and lifecycle management of lab systems, instrument software, and supporting infrastructure.
Assist in maintaining system health through monitoring, routine maintenance, and coordination of updates and upgrades.
Contribute to patch management processes by ensuring lab systems and connected infrastructure are updated, secure, and compliant with organizational standards.
Help manage and support cloud-based data storage integrations, ensuring reliable data flow between instruments, lab systems, and downstream analysis platforms.
Support the integration of research systems with lab environments to enable efficient data capture, transfer, and analysis.
Collaborate with Research Systems and scientific teams to ensure data generated in labs is accessible, structured, and usable for downstream workflows.
Assist in configuring and maintaining connections between instruments, software platforms, and cloud services.
Document standard operating procedures for lab systems, integrations, and support processes.
Identify recurring issues and contribute to improvements in system reliability, usability, and support workflows.
Assist with triaging and resolving lab IT and research systems tickets, including procurement requests, ensuring timely and effective support.
Contribute to maintaining visibility into operational requests without serving as the primary owner of queue management or procurement processes.
Partner with Lab IT, Research Systems, Lab Operations, and Infrastructure & Operations to ensure cohesive support and system alignment.
Participate in cross-functional discussions to improve system performance, integration strategies, and user experience.