Lab Support Senior Engineer

Dell Technologies • Hopkinton, MA

4d

About The Position

Lab Support Senior Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development. Join us to do the best work of your career and make a profound social impact as a Lab Support Senior Engineer on our Lab Support Engineering Team in Franklin, Massachusetts, Hopkinton Massachusetts. What you’ll achieve As a Lab Support Senior Engineer, you will design, deploy and maintain infrastructure across datacenter and validation lab environments. Your role will involve provisioning new equipment, configuring servers, managing networking and storage and troubleshooting issues to keep engineering teams productive. You’ll gain experience with advanced servers, switches and storage systems, while supporting cutting-edge development and validation work.

Requirements

• Experience working in datacenter or lab operation environments
• Strong knowledge of Dell PowerEdge servers, storage devices, particularly PowerStore, and networking fundamentals (switch configuration, troubleshooting)
• Proficiency in Linux system administration (Red Hat, CentOS, SUSE, Debian, Ubuntu) and virtualization technologies (VMware, vCenter)
• Strong problem-solving skills with a hands-on, ownership-driven approach
• Excellent communication skills for documenting work, managing tickets and engaging with engineers

Nice To Haves

• Proficient in scripting/automation (Python, Bash, PowerShell) and familiarity with PowerAutomate/Power BI; experience with databases (MySQL, PostgreSQL, MongoDB); knowledge of cybersecurity practices (firewall configuration, intrusion detection)
• Project management skills with exposure to Agile methodologies

Responsibilities

• Configure, maintain and troubleshoot servers, networking switches and storage appliances
• Ensure security compliance, monitor vulnerabilities and drive remediation plans
• Automate tasks such as OS deployment, patching and lab infrastructure updates (VMware ESXi/vCenter patching/Linux/Windows)
• Collaborate with engineering partners to translate technical requirements into lab-ready solutions
• Maintain lab automation tools, document procedures and contribute to standardized workflows

Benefits

• Your life.
• Your health.
• Supported by your benefits.
• You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees