Lab Support Coordinator

PerkinElmer, Inc. • Upper Providence, PA

42d • $50,000 - $60,000 • Onsite

About The Position

Responsibilities Location Upper Providence, PennsylvaniaUS Job ID REQ-056227 Job Responsibilities Escorting of third party service personnel: Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit. Verify required customer health and safety requirements for site entry have been completed by engineer. Escort the engineer to the equipment location and hand off to customer equipment owner/user. Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report and work order status prior to engineer departure. Communication: Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust. Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results. Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction. Instrument Inventory Integrity: Conduct instrument inventory sweeps of all instruments on an as-needed basis. Conduct spot checks of instrument inventory. Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.). Provide timely information to Customer Operations Team, through the change control process, to update the SAP database due to instrument inventory changes (ARC process) Conduct additional lab support activities as agreed upon by departmental leadership and PKI. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Requirements

• Ability to multi-task and work under pressure to balance conflicting deadlines
• Excellent interpersonal, written, and verbal communication skills
• Technical problem-solving skills and attention to details
• Excellent customer service skills complimented by an ability to listen to and interpret client requests
• Initiative driven with proactive skill set to improve processes
• Ability to read and interpret chemical labeling and hazardous signage
• Intermediate MS Office Skills: Outlook, PowerPoint, Word.
• Ability to be pro-active, independent, and detail-oriented
• Associates degree with 1+ years' experience in a customer facing role within a scientific environment OR
• High School Diploma with 2+ years' experience in a customer facing role within a scientific environment

Nice To Haves

• Certification/Associates degree in relevant field and 1-2 years of experience in a customer facing role within a scientific environment.
• Basic Understanding of GLP/GxP and/or experience working in a compliance driven environment.

Responsibilities

• Escorting of third party service personnel
• Communication
• Instrument Inventory Integrity
• Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees