Lab Safety Service Lead

Rasmussen Mechanical Services•Council Bluffs, IA

16d

About The Position

The Lab Safety Service Lead serves as the technical and operational lead for lab safety services, providing hands-on field expertise, coordinating daily service activities, supporting sales and customer growth, and ensuring high-quality execution across all lab safety work. This role blends technical leadership, customer engagement, scheduling coordination, and sales support . The Lead works closely with technicians, service coordinators, and sales partners to deliver compliant, efficient, and customer-focused lab safety services while supporting business development and long-term client relationships.

Requirements

NSF certification preferred ; ability to obtain certification is required.
Two-year technical degree or equivalent hands-on technical experience.
Strong working knowledge of lab safety systems, airflow testing, HEPA filtration, and controlled environments.
35 years of experience in lab certification, HVAC troubleshooting, cleanroom testing, or a related technical field.
Strong technical aptitude with hands-on problem-solving skills.
Ability to coordinate people, schedules, and resources effectively.
Comfortable supporting sales conversations and customer-facing discussions.
Strong organizational skills with attention to detail and documentation quality.
Excellent communication and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficient with service reporting tools, spreadsheets, and documentation systems.
Ability to climb ladders and work at elevated heights.
Ability to lift 50 lbs. regularly and 75 lbs. occasionally.
Ability to work in labs, cleanrooms, and controlled environments.
Must be able to read, write, hear, and speak English clearly.
Strong multitasking, judgment, and stress-management skills.
Valid drivers license and ability to pass a pre-employment drug screen.

Nice To Haves

Prior lead technician or coordination experience preferred.
Experience supporting customer conversations, estimating, or sales coordination is a plus.

Responsibilities

Act as the technical lead for lab safety services, providing hands-on support, troubleshooting, and guidance in the field.
Lead by example in certification procedures, cleanroom testing, fume hood testing, repairs, and airflow diagnostics.
Ensure all work meets applicable standards including NSF/ANSI, USP <797>/<800>, IEST, ASHRAE, and OSHA .
Perform jobsite audits to verify technical accuracy, safety compliance, and quality workmanship.
Maintain calibration schedules for testing instruments and equipment.
Coordinate daily and weekly work plans in partnership with Service Coordinators.
Assign work based on technician skill level, project priority, and customer needs.
Coordinate manpower, vehicles, tools, materials, and testing equipment.
Support after-hours, emergency, and out-of-town service scheduling as needed.
Serve as a central point of coordination between technicians, warehouse/shop, and service administration.
Support sales and estimating efforts by providing technical input, site walk insights, and scope clarification.
Assist with proposal development, service renewals, and identifying upsell opportunities.
Serve as a trusted customer-facing technical resource , helping explain test results, compliance requirements, and recommended solutions.
Identify service gaps, repeat opportunities, and long-term customer needs and communicate them to sales leadership.
Help strengthen customer relationships through proactive communication and follow-up.
Review and approve certification reports, test data, and service documentation for accuracy and clarity.
Ensure timely completion of service reports, certification packets, JSAs, time reporting, and compliance documentation.
Maintain organized job files and records in accordance with RMS standards.
Ensure job sites are left clean, organized, and professional.
Provide day-to-day guidance, coaching, and mentoring to Lab Safety Technicians.
Support technician training, certifications, and skill development.
Promote RMS values, safety expectations, and high customer service standards.
Participate in performance feedback and development discussions with management.
Ensure all work complies with RMS safety policies and OSHA requirements.
Promote a proactive safety culture focused on hazard identification and accountability.
Conduct jobsite safety observations and support corrective actions when needed.
Work closely with Service Coordinators, Sales, Project Managers, Purchasing, and Warehouse teams.
Support coordination across RMS service divisions as needed.
Assist with technical problem-solving and material planning.
Maintain required licenses, certifications, and ongoing professional development.
Attend required training, meetings, and manufacturer seminars.
Perform other duties as assigned.