Lab Networking Field Service Technician

Astreya • Fremont, CA

44d • $29 - $45 • Onsite

About The Position

The Lab Networking Field Service Technician plays a hands-on role supporting enterprise lab network infrastructure across multiple lab sites in the Bay Area. This technician is responsible for hardware installation, cabling, equipment relocation, on-site troubleshooting, and documenting work performed across lab environments. You’ll work closely with cross-functional engineering teams and act as the on-site presence for the broader infrastructure and networking team. Scope of Work: Support complex, evolving network environments within Engineering Lab spaces (not traditional data centers) Travel between buildings and labs across the Bay Area based on daily task requirements Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs Represent the team as the on-site point of contact for lab users needing networking or infrastructure support Prioritize customer service and flexibility in dynamic lab environments Work with moderate supervision while following SOPs and established processes

Requirements

• High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles
• Proven ability to follow documented procedures and adapt to new assignments with minimal supervision
• Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs
• Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)
• Knowledge of copper/fiber test equipment and cable standards
• Understanding of basic networking concepts and enterprise infrastructure
• Comfortable using ticketing systems and documenting work
• Proficient in Microsoft Office tools and email communication
• Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed
• Must have reliable transportation for local travel between lab sites in the Bay Area

Nice To Haves

• FOA (Fiber Optic Association) Infrastructure Certification
• CompTIA Network+ Certification
• CCNA or equivalent networking certification
• Certifications related to network infrastructure, structured cabling, or field tech services
• Experience supporting lab environments or office networking deployments
• Familiarity with remote collaboration tools (e.g., Zoom, Slack) and network troubleshooting software

Responsibilities

• Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure
• Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths)
• Accurately label and document lab assets including devices and cabling
• Perform structured copper and fiber cabling per design specs and SOPs
• Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates
• Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics
• Follow all lab access, safety, and security procedures
• Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.)
• Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees