Lab Lead Support Services - Processing Department (Evening)

Bon Secours Mercy Health • Richmond, VA

23h

About The Position

The Lab Lead Support Services functions as department lead to coordinate daily operations of assigned areas in terms of staffing and workflow. The Lab Lead obtains specimens, assists with processes for testing and referral testing, performs waived and select testing, and assists with daily scheduling, data collection inventory, and troubleshooting sample and customer issues.

Requirements

• Phlebotomy Certification (required if lead of phlebotomy)
• High School/GED (required)
• Ability to provide quality, error-free work in a fast-pasted environment
• Engage with staff and patients in a professional manner
• Strong interpersonal communication and organization skills

Nice To Haves

• Associates, Allied Health Sciences, Phlebotomy with additional coursework (preferred)
• Previous experience in a laboratory setting (preferred)
• Previous experience in leadership position in customer service environment (preferred)
• 3 years phlebotomy experience with EKG experience (preferred)

Responsibilities

• Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service.
• Performs all duties of phlebotomists and processors as needed.
• Monitors Lab Information System (LIS) reports and logs for compliance to assure pre-analytical processes are of highest quality.
• Assists leadership with department needs.
• Manages quality assurance documentation of personnel as needed.
• Provides oversight for scheduling and timekeeping.
• Implements policies and procedures as relates to specific area.
• Oversees training and orientation of personnel.
• Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED