Lab IT Deskside Support

VALIDATION ASSOCIATES LLC•Richmond, VA

About The Position

RESPONSIBILITIES: ▪ Build and maintain a working relationship with Lab Owners, IT Teams and Management. ▪ Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment ▪ Collaborates with client’s project management team to assure a seamless migration ▪ Migrate computers and software per the PKI Windows 10 documentation ▪ Document procedures, policies, troubleshooting and best practices ▪ Coordinates and works with outside vendors, with migrations. ▪ Maintain daily project related communications with the Windows 10 team ▪ Participate in daily project scrum meetings ▪ Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up. ▪ Escalates migration issues to the project manager. ▪ Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills ▪ Ability to manage one’s time with minimal supervision to achieve objectives Qualifications: • Bachelor’s Degree with 3 plus years’ experience in deskside support or lab IT environment OR • Associate’s degree with 3 plus years’ experience in deskside support or lab IT environment OR • High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT environment ▪ Demonstrated Leadership abilities and be achievement oriented. ▪ Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. ▪ Strong verbal and written communication skills. ▪ Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative. ▪ Problem solving skills to resolve issues. • Excellent customer service skills complemented by an ability to listen to and interpret client requests. • Ability to troubleshoot Lab IT desktop technology issues. • Strong verbal and written communication skills. • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. • A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs. • Excellent analytical and problem-solving skills. • Detail oriented and able to follow written documentation for task execution. • Ability to multitask and support various groups of users.

Requirements

Bachelor’s Degree with 3 plus years’ experience in deskside support or lab IT environment OR
Associate’s degree with 3 plus years’ experience in deskside support or lab IT environment OR
High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT environment
Demonstrated Leadership abilities and be achievement oriented.
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Strong verbal and written communication skills.
Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
Problem solving skills to resolve issues.
Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Ability to troubleshoot Lab IT desktop technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs.
Excellent analytical and problem-solving skills.
Detail oriented and able to follow written documentation for task execution.
Ability to multitask and support various groups of users.

Responsibilities

Build and maintain a working relationship with Lab Owners, IT Teams and Management.
Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
Collaborates with client’s project management team to assure a seamless migration
Migrate computers and software per the PKI Windows 10 documentation
Document procedures, policies, troubleshooting and best practices
Coordinates and works with outside vendors, with migrations.
Maintain daily project related communications with the Windows 10 team
Participate in daily project scrum meetings
Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up.
Escalates migration issues to the project manager.
Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
Ability to manage one’s time with minimal supervision to achieve objectives