IT Deskside Support Specialist

Brightli•Columbia, MO

12d

About The Position

Does overseeing and maximizing the potential of organizational assets interest you? Are you captivated by the challenge of managing hardware, software, equipment, and other valuable resources? Deliver precision and optimization as an IT Deskside Support Specialist with our team! As an integral member of our Information Technology department, this role requires strategic development and deployment of asset management approaches, rigorous documentation, regular auditing, and stringent adherence to relevant laws and regulations. This role is also a key part of our Help Desk team, assisting users with complex technical issues. Expect to delve into asset tracking, inventory management, procurement, risk mitigation, and regulatory compliance. The IT Deskside Support Specialist position offers: · Employee benefits package - health, dental, vision, retirement, life, & more · Paid time off - 29 days per year including vacation & holiday pay · Mileage reimbursement - company paid for work functions requiring travel · Top-notch training - initial, ongoing, comprehensive, and supportive · Career mobility - advancement opportunities/promoting from within · Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Requirements

2 Years of experience in IT Technical Support
Technical knowledge of network/PC operating systems and hardware
Understanding of organization's goals and objectives
Strong communication (written/verbal) and interpersonal skills
Research abilities for evaluating technology solutions
Ability to present ideas in user-friendly language
Self-motivated and detail-oriented
Analytical and problem-solving skills
Ability to prioritize tasks in a fast-paced environment
Customer service oriented
Collaborative team player

Responsibilities

Perform daily and long-term operational and strategic management of hardware and software
Assist end-users with technical issues, both in-person and over the phone.
Plan, monitor and record hardware assets and/or software licensing for compliance
Establish and maintain documentation of procedures, processes, and reports
Assist with license compliance audits and software licensing requests
Ensure inventory assets are prepared for deployment
Maintain firmware/patches on devices to be deployed
Ensure active tracking of network hardware/software assets
Manage electronic media lifecycle and secure data destruction
Other duties as assigned

Benefits

Employee benefits package - health, dental, vision, retirement, life, & more
Paid time off - 29 days per year including vacation & holiday pay
Mileage reimbursement - company paid for work functions requiring travel
Top-notch training - initial, ongoing, comprehensive, and supportive
Career mobility - advancement opportunities/promoting from within
Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

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