Lab Client Services Assistant

Southern Ohio Medical Center•Portsmouth, OH

29d

About The Position

Works under the supervision of the Laboratory Support Services Manager. The Lab Client Services Assistant's primary job function is to order/label, accession and prepares all specimens for laboratory testing. Performs other duties as assigned.

Requirements

High School Diploma or successful completion of an equivalent High School Exam Required
Medical Terminology required
Ability to type and operate computer terminal quickly and accurately.
Ability to efficiently operate telephone, copier, fax and other office equipment.
Ability to use hands for repetitive type and computer entry.
Sits or stands six to eight hours a day.
Occasionally lifts 20 pounds and frequently carries 10 pounds or less.
Must be able to walk and drive in inclement weather such as snow or rain.
Ability to follow established procedures.
Ability to pay close attention to detail.
Must adjust to fluctuations in workload and meet established deadlines
Must be able to concentrate on details
Good vision is required to proofread reports and correspondence.
Ability to communicate clearly and effectively with the public.
Exposure to biohazardous material such as blood and other body fluids.
Excellent interpersonal skills necessary when acting as a resource for clients, physicians and other members of the hospital staff. Ability to resolve problems efficiently.

Nice To Haves

Certificate in Medical Office Technology or equivalent experience preferred
Previous client services experience preferred

Responsibilities

Receives and electronically records receipt in Laboratory Information System (LIS) of all specimens. Assures samples received are appropriate for test(s) ordered.
Quick registers patient in Lab Information System, orders testing (LIS), labels and accessions specimens for laboratory testing. Enters patient, stay, order comments and/or special instructions in Order/Entry function of LIS.
Distributes all specimens to appropriate department for laboratory testing, gathers specimens for final storage, and retrieves specimens for "add-on" testing.
Participates in the orientation and training of new employees.
Performs receptionist duties including but not limited to answering phones and directing patients, visitors, and employees to appropriate areas of the lab and SOMC.
Performs clerical duties including but not limited to typing, mail distribution, filing, charting, and result/report delivery via phone, fax, or mail.
Orders and maintains office supplies.
Utilizes the automated line as appropriate.
Processes PKU specimens for delivery to the Ohio Department of Health.
Centrifuges specimens and distributes to work station.
Performs other duties as assigned