Client Services Assistant

Pitzer College • Claremont, CA

9d • $23 - $23 • Onsite

About The Position

Assist Client Services by providing level 1 technology support for the Client Services group and the Office of Information Technology as a whole. Duties include, but are not limited to troubleshooting, diagnosing and resolving basic software and hardware problems, answering the IT support phone lines, entering tickets into the Help Desk system, preparing documents and reports, maintaining department cloud storage, and assisting with system upgrades. Assist with maintaining service desk requests and projects. Prepare and maintain documentation on software usage, policies, and procedures. Provide backup support for other team members in the Office of Information Technology.

Requirements

• The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
• Proficiency with a variety of internet applications and software including but not limited to: Windows10/11, macOS, Microsoft 365 apps, Adobe Creative Cloud Suite, and more (a comprehensive list of software applications are specified in the Information Technology documentation).
• Ability to learn new things quickly through personal initiative.
• Ability to work under pressure and meet deadlines.
• Self-starter who can prioritize and organize complex and highly detailed work.
• Ability to maintain focus and work successfully with multiple interruptions.
• Ability to research and troubleshoot technology problems and implement solutions learned.
• Strong oral and written communication skills in English.
• Professional demeanor and superior customer service to effectively communicate with individuals and groups from a wide range of technical experience and knowledge.
• Ability to provide instructions/training on technical topics to non-technical individuals, both individually and in a group setting.
• Ability to interact productively and cordially with a diverse campus population in a fast pace, multi-tasking team environment.
• Any combination of education, training or experience that provides the required knowledge, skills and ability.
• Minimum of two years of experience required in a related position. Related work experience during college is acceptable.

Nice To Haves

• Understanding use of computers and other technology in a networked multi-platform environment is a plus.
• IT and other related professional/industry certifications are a plus.

Responsibilities

• Provide level 1, first point-of-contact support to users for all requests for using campus technology. This includes troubleshooting, prioritizing and fixing reported problems, managing help desk requests via the College’s IT Service Management system, and tracking and reporting the tickets requests to ensure completion.
• Assist in maintaining and tracking IT office equipment, technology, and software inventory.
• Maintain printed, digital materials, and other documentation for the department cloud storage and other online resources.
• Create a wide variety of business documents and non-routine reports with correct spelling, punctuation and grammar using information from a variety of sources. Material may be technical and/or confidential. Create complex statistical tables and charts.
• Assist in the writing and updating documentation for policies, procedures, and supported software applications.
• Provide basic, routine maintenance for college-owned desktop computers, laptops, tablets, printers, and devices.
• Assist with implementing the regular computer upgrade (hardware or software) cycles and coordinate the upgrade schedules with each staff office and with the faculty individually.
• Maintain inventory of department loaner laptops, tablets, and other devices.
• Provide backup and supplemental support for other members of the department as needed.
• Assist with the ergonomics care program.
• Perform other related duties as assigned.

Benefits

• Pitzer College is committed to providing comprehensive benefits to eligible employees and their eligible dependents.
• Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, tuition exchange program participation and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed