L2 IT Services Technician

PeopleSharp•Schaumburg, IL

22d•$65,000 - $75,000•Hybrid

About The Position

Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We’ll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $65,000-75,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage

Requirements

2+ Years supporting Microsoft cloud technologies (O365, Azure, Entra ID, Intune, etc.)
2+ Years supporting Windows Server and Active Directory
2+ Years working with networking and firewalls
Enjoy working as part of a collaborative team and in a fast-paced environment
Analytical thinking, problem solving, and the ability to learn quickly
Ability to work a light, rotating on-call schedule
Technical curiosity!

Nice To Haves

Associate's or Bachelor's degree in an Information Technology related field is preferred
Proficiency or familiarity with Connectwise, Datto, Ninja, or similar products
Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role

Responsibilities

Implement, and support primarily Microsoft solutions both in the cloud and on-premises for organizations ranging from a dozen to hundreds of users
Implement and support Microsoft cloud technologies including O365, Azure, Entra ID, Intune, and SSO
Implement and support Microsoft on-premises technologies including Windows, Hyper-V, and AD
Configure and deploy new laptop and desktop systems
Document incidents and follow resolution procedures
Provide exceptional customer service at all times