L2 Technician
About The Position
Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins. • Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors. • Perform server firmware upgrades to ensure systems are running on the latest approved versions. • Configure server IP addresses and default access credentials in accordance with standard procedures. • Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components. • Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities. • Provide hands-on support to network administrators for ad hoc requests involving servers or network switches. • Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness. • Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy.
Responsibilities
- Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins
- Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors
- Perform server firmware upgrades to ensure systems are running on the latest approved versions
- Configure server IP addresses and default access credentials in accordance with standard procedures
- Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components
- Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities
- Provide hands-on support to network administrators for ad hoc requests involving servers or network switches
- Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness
- Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
