FSS - 2950 - L2 Desktop Support

First Soft Solutions • Jersey City, NJ

45d • Onsite

About The Position

Level 2 Desktop Support role involves escalated technical troubleshooting forplex hardware, software, and network issues, along with user account management, system maintenance, and assisting with hardware/software deployment. Responsibilities include diagnosing problems, performing system updates, providing training, and documenting technical solutions for end-users and the IT team. This role requires advanced technical knowledge of operating systems, networking, and enterprise applications, strong problem-solving skills

Requirements

• advanced technical knowledge of operating systems
• advanced technical knowledge of networking
• advanced technical knowledge of enterprise applications
• strong problem-solving skills

Responsibilities

• Administer, maintain servers, troubleshoot hardware, software, ensure system integrity.
• Design, deploy infrastructure, collaborate cross-teams, optimize performance proactively.
• Implement security protocols, monitor breaches, respond to incidents efficiently.
• Manage backups, test disaster recovery, maintain business continuity plans.
• Document configurations, support users, improve systems with continuous monitoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed