L2 Application Support Analyst - ASA 0410 SS#01
NavitasPartners•Chicago, IL
•Hybrid
About The Position
The L2 Application Support Analyst provides advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations. This includes policy administration, claims, billing, underwriting, and rating systems. The role focuses on incident management, root cause analysis, issue resolution, and ensuring system stability while meeting SLA requirements.
Requirements
- 3–6 years of IT application support experience
- Minimum 2 years of experience in the P&C insurance domain
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- Strong SQL skills for data analysis, validation, and troubleshooting
Nice To Haves
- Experience with insurance core platforms (e.g., Insurity, Guidewire, Duck Creek, Majesco, or similar)
- Exposure to cloud platforms such as AWS or Azure
- Experience working in Agile and/or DevOps environments
Responsibilities
- Provide Level 2 support for P&C insurance applications, including: Policy Administration Claims Management Billing & Payments Underwriting & Rating
- Analyze, troubleshoot, and resolve medium to complex production issues escalated from Level 1 support
- Perform root cause analysis (RCA) and document long-term solutions
- Support batch jobs, system integrations, and data interfaces (inbound/outbound)
- Monitor application performance, logs, and alerts to proactively identify risks
- Manage incidents and service requests using ITSM tools (e.g., ServiceNow, JIRA, Remedy)
- Ensure adherence to SLAs and compliance standards
- Participate in problem management and continuous improvement initiatives
- Support change deployments, release validation, and post-deployment verification
- Collaborate with Level 3 teams, vendors, and business users during critical incidents
- Understand and support P&C insurance workflows, including: New business, renewals, and endorsements Claims lifecycle Cancellations and reinstatements Premium calculation and billing
- Interpret business rules related to coverage, deductibles, limits, endorsements, and regulatory requirements
- Provide timely support and clear communication to business users
- Create and maintain runbooks, SOPs, and knowledge base articles
- Document known issues, workarounds, and system behavior
- Participate in knowledge transfer sessions with L1 and L3 teams
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
