Application Support Analyst

Principle•Knoxville, TN

About The Position

Principle is an international brand implementation company; we bring global brands to life in any environment, anywhere in the world; but why work for us? Brand implementation and corporate identity rollouts are complex undertakings. We partner with organizations to ensure their brand is delivered consistently and effectively through expert consultancy, auditing, and project management, as well as fit‑out services, signage and wayfinding, graphics, interiors, financing, and ongoing maintenance. Our employees work in an environment where they are actively encouraged to maintain and improve our standards, to pursue new ideas and new ways to work. We focus on looking forward and harnessing the energy of those who want to build their career by thinking outside the box. We are seeking to add a Application Support Analyst to our dynamic and fast‑paced team. This role offers exposure to prestigious clients and presents a varied and engaging opportunity for a highly motivated individual who thrives in a busy environment and enjoys contributing new ideas. Our people make us unique; the way we work; our thinking; our service.

Requirements

Bachelor’s degree or equivalent work experience in project management or other people/asset management.
Proficient in SQL Server for report writing functions.
Proficient in Excel.
Strong analytical skills to diagnose and resolve technical issues effectively.
Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).
Strong written and oral communication skills.
Strong project management skills (planning, organizing, monitoring, follow-up). Must be very effective in anticipating and resolving problems before they occur.
Ability to manage multiple tasks and pay attention to detail to ensure accuracy in data and system management
Requires exceptional interpersonal skills.
Strong analytical and problem-solving skills
Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
High aptitude in MS Office (Outlook, Word, Excel and Project).

Nice To Haves

Experience with QuickSuite and SharePoint is a major plus.

Responsibilities

Provide customer support of software applications via help desk tickets
Application process improvement
Document requirements of applications
Coordinate internal and user testing of applications
Collaborate with teams
Conduct training sessions for application usage
Provide end-user support for various systems, troubleshooting issues related to our software
Analyze existing systems to identify gaps and recommend improvements to enhance efficiency and effectiveness.
Create and maintain documentation for system processes, procedures, and user guides to facilitate training and support.
Assist in the implementation of new systems and upgrades, ensuring minimal disruption to operations.
Work with cross-functional teams to gather requirements, design solutions, and implement changes that meet business needs.
Conduct training sessions for users to ensure they are proficient in using the systems and understand best practices.