KOL Operations Specialist

Philips

1d • Onsite

About The Position

KOL Operations Specialist

In this role you As a KOL Operations Specialist, you are responsible for orchestrating all aspects of KOL operations, acting as the Business Process Expert (BPE) for the ARIS-defined engagement process, and serving as a liaison between internal teams and strategic external KOLs. Your work will enable business units, regions, and functions to co-create with and generate value from key customer relationships. Your role: Initiate and formalize a structured process for global KOL operations considering development, deployment, and evolution. Team up with business, regions, functions, and leadership to collect insights and requirements for future capabilities and develop into new initiative proposals. Oversee the KOL Operations Portfolio, ensuring timely and high-quality delivery of capabilities in line with Global Clinical Partnerships Operations processes. Design, implement, and continuously improve the global KOL framework and supporting materials (e.g., playbooks, training guides) in collaboration with legal, privacy, IP&S, and other stakeholders. Lead the companywide Community of Practice (COP) for KOL engagement, sharing best practices, collecting feedback, and shaping future strategies.

Requirements

• Bachelor’s degree in medical science, nursing or equivalent
• 5+ years' experience in Medical or Clinical Affairs within the Medical Devices or Biotech industry (or equivalent).
• Clinical/Medical experience working with external thought leaders.
• Ability to lead complex, cross-functional initiatives through influence, effective negotiating, and persistence in driving for results.
• Effective communication skills with different stakeholders at all levels (medical and non-medical)

Nice To Haves

• Preferably with legal knowledge, business development, and continuous process improvement.

Responsibilities

• Initiate and formalize a structured process for global KOL operations considering development, deployment, and evolution.
• Team up with business, regions, functions, and leadership to collect insights and requirements for future capabilities and develop into new initiative proposals.
• Oversee the KOL Operations Portfolio, ensuring timely and high-quality delivery of capabilities in line with Global Clinical Partnerships Operations processes.
• Design, implement, and continuously improve the global KOL framework and supporting materials (e.g., playbooks, training guides) in collaboration with legal, privacy, IP&S, and other stakeholders.
• Lead the companywide Community of Practice (COP) for KOL engagement, sharing best practices, collecting feedback, and shaping future strategies.

Benefits

• comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees