Knowledge Management Systems and Governance Specialist

DPR Construction•Washington, MN

25d•$83,908 - $156,918•Hybrid

About The Position

DPR Construction is seeking a detail-oriented and systems-minded Knowledge Management Systems & Governance Specialist to build and sustain the infrastructure that makes DPR's knowledge easy to manage, find, and trust. This role will focus on the administration, governance, and scalability of DPR's enterprise knowledge systems. The ideal candidate thrives at the intersection of process, technology, and business enablement, with a passion for creating systems and standards that enhance knowledge sharing and improve the employee experience. This position will partner with product managers, content leads, and technical peers to ensure our knowledge systems are reliable, consistent, and measurable - laying the foundation for how DPR captures, organizes, and delivers knowledge to project teams and business leaders.

Requirements

Bachelor's degree in Information Systems, Knowledge Management, Business Administration, Construction Management, or related field.
5+ years of experience in a role focused on knowledge management, intranet governance, information systems, or related discipline.
Demonstrated experience managing permissions, content governance, or administration in enterprise platforms (SharePoint strongly preferred).
Proven ability to design and implement content lifecycle processes (review cycles, archiving, versioning).
Familiarity with metadata, taxonomy, and data structures that support search and personalization.
Experience creating or maintaining dashboards and usage reporting to track adoption and performance.
Strong business acumen with the ability to translate user needs into scalable governance processes.
Communication & Collaboration: Ability to communicate clearly, build consensus, and work across organizational boundaries.
Analytical Thinking & Judgment: Skilled at diagnosing issues, gathering input, and making timely decisions that balance analysis with action.
Process-Oriented & Organized: Capable of documenting, standardizing, and improving business processes and workflows.
Drive for Results: Proactive, resourceful, and committed to following through.
Creative Problem-Solving: Able to generate and test solutions that improve usability and value.
Ever Forward Mindset: Open to new ideas, applies lessons learned, and builds partnerships for learning and sharing.
Technical Aptitude: Comfortable working with system configuration, permissions, and metadata; able to collaborate effectively with IT and technical teams.

Nice To Haves

Prior exposure to construction industry knowledge, terminology, or project workflows strongly preferred.
Location Preference: San Diego, Boston, Austin, Reston.

Responsibilities

Manage the day-to-day health of DPR's enterprise knowledge systems, including permissions, site configuration, and user support.
Collaborate with technical SharePoint team on configuration decisions, ensuring platforms remain stable, scalable, and aligned with business needs.
Provide onboarding, training, and troubleshooting support for content contributors and stakeholders.
Monitor system performance and proactively identify opportunities to streamline administration and improve usability.
Design and implement governance processes for knowledge content, including creation, review, versioning, and archiving.
Establish and maintain standards for content formatting, organization, and contributor practices.
Partner with content owners to ensure content remains fresh, accurate, and aligned with best practices.
Promote adoption of platform and content standards by evaluating how employees interact with content and optimizing usability.
Develop and maintain metadata models, taxonomies, and tagging frameworks that improve search, personalization, and integration.
Ensure data integrity and consistency across multiple knowledge products and systems.
Collaborate with product and technical teams to align metadata design with future integrations and AI tools.
Own the design, implementation, and maintenance of integrations between Microsoft 365, SharePoint, and other enterprise systems, with a deep understanding of key touchpoints and downstream impacts to ensure seamless data flow, improved efficiency, and a connected user experience.
Define and maintain dashboards and reporting tools that track content usage, system health, and adoption.
Analyze system usage patterns to uncover gaps, identify opportunities, and drive improvements in content, employee engagement, and business strategy.
Provide regular reporting to leadership to demonstrate the value of knowledge systems.
Collaborate with product managers and content leads to identify gaps in DPR-wide knowledge and help develop solutions.
Benchmark DPR's intranet and knowledge systems against industry best practices and emerging technologies.
Participate in knowledge-sharing events and initiatives that promote adoption of DPR's knowledge resources.
Stay current on Microsoft 365 and SharePoint advancements, assessing new features and updates to identify opportunities for implementation and improved user experience.