INDOPACOM - ALPHA - Knowledge Management Specialist - Junior

Makai LLC•Hopkinton, MA

35d•$57,000 - $63,000•Onsite

About The Position

Makai is seeking a Knowledge Management Specialist to support Pacific Air Forces (PACAF) Air Combat Command (ACC). This role will help develop and maintain the organization’s knowledge environment to foster effective collaboration and information sharing access tools, systems, and mission partners. This role requires a strong attention to detail, an understanding of knowledge management processes, and the ability to support data organization and collaboration platforms in a dynamic, mission-focused environment.

Requirements

1-4 years of experience supporting information management, collaboration platforms, or KM environments within the Department of War or similar organizations
Familiarity with Microsoft SharePoint administration, content management, and permissions control
Proficiency with Microsoft Office suite and collaborative platforms (Teams, OneDrive, etc.)
Strong written and verbal communication skills and attention to detail
Ability to organize information logically and maintain consistency in records and document libraries
Active TS/SCI clearance required
Bachelor’s degree from an accredited institution in Information Technology, Knowledge Management, Communications, or related field

Nice To Haves

Experience supporting Air Force or Joint Command information environments, including APAN or Department of War SharePoint
Working knowledge of Department of War records management policies, metadata tagging, and data access controls
Understanding of information governance, taxonomy design, or workflow automation within SharePoint
Experience assisting with KM metrics, dashboards, or knowledge capture processes
Relevant certifications (e.g. Microsoft Certified: SharePoint Associate, Knowledge Management Professional, CompTIA Security+)

Responsibilities

Assist in developing, implementing, and maintaining knowledge management (KM) strategies to improve information sharing and collaboration across PACAF and ACC mission areas
Administer SharePoint and related KM environments, including permissions, site structure, libraries, and document control
Maintain and update KM systems such as SharePoint, APAN, event portals, and After-Action Review/Lessons Learned (AAR/LL) databases
Support records and information management in accordance with DoD and Air Force policies, ensuring information is accurate, accessible, and secure
Assist in developing and maintaining virtual communities of interest to promote collaboration, share lessons learned, and capture best practices across organizations
Track and report KM usage metrics to measure effectiveness of collaboration tools and support continuous improvement
Coordinate with internal and external stakeholders to ensure smooth flow of information and data exchange between systems
Support the deployment, configuration, and customization of SharePoint sites, ensuring proper functionality, user access, and compliance with security standards
Provide user assistance and basic training on KM tools, document repositories, and collaboration systems
Identify and suggest improvements to enhance usability and efficiency of KM environments