Key Customer Contact Quality Engineer (Hybrid - Eagan, MN)

SOLVENTUM•Eagan, MN

1d•Hybrid

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy applies to any personal information you submit. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Requirements

Bachelor’s Degree or higher AND five (5) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment
OR High School Diploma/GED AND nine (9) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment

Nice To Haves

Five (5) years of experience in customer-facing product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment
Experience supporting customers, including the investigation, resolution, and closure of customer quality issues
Experience producing clear, concise, and fact‑based written and verbal communications for customers and cross‑functional stakeholders (e.g., reports, presentations, technical documentation, or formal correspondence)
Experience making decisions and solving problems using structured approaches (e.g., root cause analysis, prioritization frameworks, or continuous improvement methodologies) to deliver results within defined timelines while managing competing priorities
Experience leading or influencing work activities, initiatives, or projects by identifying improvement opportunities, coordinating with cross‑functional teams, and driving changes from planning through execution
Experience working in an FDA‑regulated medical device, combination product, or pharmaceutical environment, including familiarity with applicable quality system and regulatory requirements
Experience in the use of statistical and quality engineering tools such as basic statistics, Gage R&R, Analysis of Variance, Failure Modes and Effects Analysis, Statistical Process Control and Capability, acceptance sampling, correlation and regression, and experimental design

Responsibilities

Providing quality assurance engineering support for commercial components (sold to medical device and combination product manufacturers).
Serving as the key account customer contact for the MedTech OEM quality engineering team.
Ensuring key account customer projects and issues are prioritized across functions and executed expeditiously.
Providing exceptional customer service for complaints, related investigations, completion of customer questionnaires, and hosting customer audits.
Working with sales and business partners, communicating clearly and accurately while managing customer expectations related to quality concerns.
Managing the creation and execution of specific key account customer Quality Agreements, ensuring compliance to agreed upon terms and conditions
Assuring compliance with internal Standard Operating Procedures (SOPs) and external regulations.
Leading Corrective and Preventive Action (CAPA) and Material Review Boards for customer-impacting issues.