Key Accounts Specialist (Temporary)

Hybrid Promtions LLC•Carlsbad, CA

22d•$24 - $27•Onsite

About The Position

Brixton is looking for a Key Accounts Specialist. The primary responsibility of this position is to focus on providing our internal departments, customers, and Director with the highest level of service possible. This role will work closely with the in-house sales team, sales management, operations, production, warehouse, logistics, and accounting departments to ensure that all requests are handled in a timely manner and with as much detailed information as needed. This is a short-term, temporary position that will require the individual to work onsite in Carlsbad, CA.

Requirements

2–4 years of experience in sales support or a related role
Strong customer service skills with the ability to build and maintain relationships
Excellent verbal and written communication skills
Highly organized with strong attention to detail and effective time management
Strong analytical and critical thinking abilities
Proficient in Microsoft Excel, PowerPoint/Keynote
Self-motivated, proactive, and results-driven

Nice To Haves

Experience supporting key accounts is a plus
Experience with dropship accounts
Experience with NetSuite and Elastic is a plus

Responsibilities

Provide key account support and day-to-day account management
Oversee order book management, including data accuracy, troubleshooting issues, labeling and ticketing, allocation, order entry, credit holds, releasing orders for fulfillment, and ensuring on-time shipping
Maximize product fulfillment across all orders
Communicate with buyers regarding shipping status, ticket requests, price adjustments, and delivery extensions
Process order entry and issue order acknowledgements (O/As)
Respond to customer needs promptly and complete tasks within established timelines
Support EDI/SPS processes and related troubleshooting
Manage and order tickets and value-added services (VAS) for key accounts
Handle returns, including issuing RAs, processing returns, and managing markdowns
Prepare and share weekly open order status reports
Identify and resolve order and shipping issues
Manage SMU approvals, maintain Monday boards, coordinate sample shipments, and communicate with buyers and internal teams
Deliver a high level of customer service and support various customer requests
Complete customer documentation, including IIF forms, PA forms, image requests, and e-commerce copy requests
Build seasonal assortments using PowerPoint/Keynote
Support sales appointments, meetings, and trade shows by preparing sample lines, organizing showrooms, gathering carryover styles, printing materials, and shipping samples
Manage the sample inventory, including organizing current samples, archiving past seasons, and setting up new collections
Source and order samples for key account needs
Distribute marketing assets to key accounts
Identify weekly ATS (available-to-sell) opportunities