Key Accounts Manager, U.S. Travel

Philip Morris International U.S. • Miami, FL

5d • Hybrid

About The Position

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. As the Key Accounts Manager U.S. Travel Retail, you will be responsible for leading the design and implementation of account strategies for a defined group of key customers, protecting and growing long‑term business, and driving the operational excellence required to meet profit targets. You will translate business goals into executable plans, manage high‑value account relationships, and collaborate across the organization to deliver end‑to-end commercial solutions.
This role requires deep account management expertise, a strong understanding of market and customer dynamics, and the ability to improve processes, systems, and business outcomes. You will influence stakeholders, implement operational plans, and drive impactful improvements across the commercial ecosystem.

Requirements

• Bachelor’s degree required.
• Prior experience in B2B account management, commercial planning, or related fields.
• Expertise in account management, including customer retention, negotiation, strategic planning, and relationship management.
• Strong understanding of market trends and business opportunity analysis.
• Demonstrated ability to influence cross‑functional partners and drive operational improvements.
• Strong analytical, problem‑solving, and communication skills; ability to interpret complex data and craft fact-based recommendations.
• Ability to think ahead, anticipate stakeholder needs, and communicate effectively across the organization.
• Proficiency with CRM and analytical tools; strong Excel/PowerPoint skills.
• Legally authorized to work in the U.S. without sponsorship now and in the future.

Responsibilities

• Implement key account operational plans, including account prioritization, P&L modeling, and growth lever sizing to meet business profit targets.
• Develop medium to long‑range sales plans with strategies to protect, grow, and diversify relationships with assigned customers.
• Lead regular business reviews using scorecards and KPIs; identify corrective actions and optimize execution.
• Manage day‑to-day customer interactions to identify selling and repeat business opportunities.
• Resolve customer issues promptly, ensuring high‑quality service and customer satisfaction.
• Translate business strategy into customer‑specific plans that drive profitable growth.
• Review and report on customer retention, business opportunities, and market trends to influence organizational decision‑making.
• Support development of value propositions and programs that strengthen the company’s commercial footprint.
• Drive implementation of significant process, system, or product improvements that enhance performance and operational efficiency.
• Collaborate cross‑functionally (Sales, Finance, Supply Chain, Marketing, Legal, etc.) to ensure seamless plan execution.
• Promote and reinforce best practices within and outside the function, anticipating communication needs and ensuring alignment.
• Use customer insights, retention data, and market analytics to inform strategies and drive continuous improvement.
• Apply strong problem‑solving skills to anticipate issues, propose solutions, and implement end-to-end improvements.
• Monitor customer performance KPIs and recommend actions that improve ROI and long‑term profitability.

Benefits

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager