Key Account / Supply Chain Coordinator

Spring Footwear Corporation•Pompano Beach, FL

70d

About The Position

We're seeking a highly organized and proactive Key Account / Supply Chain Coordinator to serve as a central point of contact between our key wholesale partners, internal teams, and supply chain functions. You'll be responsible for ensuring accurate and compliant order processing, smooth logistics coordination, and top-tier support to some of our most strategic customers. This is a critical role within our operations, ideal for someone who thrives in a fast-paced environment, is a natural problem-solver, and is passionate about building operational efficiency and great customer relationships.

Requirements

2-4 years of experience in account coordination, logistics, supply chain, or B2B customer service (footwear/apparel industry is a plus).
Strong working knowledge of EDI systems, routing guides, UPC management, and QRS catalogs.
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.) and experience with order/inventory systems (ERP, OMS, etc.).
Exceptional attention to detail, multitasking ability, and a proactive, solution-oriented mindset.
Excellent written and verbal communication skills, able to coordinate cross-functionally and represent the company professionally to key accounts.
Ability to adapt in a fast-moving environment with shifting priorities.

Nice To Haves

Knowledge of UCC-128 labeling, retail compliance, or logistics documentation is a strong advantage.

Responsibilities

Serve as the main liaison between sales, production, customer service, and logistics for key accounts.
Communicate order status updates, delays, or changes proactively.
Review and process purchase orders (POs), ensuring compliance with customer guidelines.
Handle all aspects of order execution: entry, inventory tracking, communication, and resolution of issues.
Maintain and update account data, UPC catalogs, QRS information, and system records accurately.
Oversee EDI and non-EDI orders and ensure compliance with routing guides, ticketing specs, and vendor manuals.
Generate and validate UCC-128 shoebox and master carton labels.
Investigate and resolve compliance issues to prevent chargebacks.
Schedule and coordinate shipments, pickups, and special routing requests.
Collaborate with 3PLs, carriers, and internal logistics for timely delivery and accuracy.
Manage bulk returns, import/export documents, and customs requirements if applicable.
Monitor KPIs, shipment statuses, and delivery timelines.
Track, research, and resolve chargebacks or compliance issues.
Identify and implement process improvements for efficiency and accuracy.