Key Account Specialist

Praxair•Hampton, NJ

3d•Hybrid

About The Position

Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service with the objective to create a better overall customer experience. Key Account Specialists receive and handle all incoming customer inquiries, taking complete ownership of issue(s) until the customer's goal and/or need is achieved. What we offer you! · Competitive compensation · Comprehensive benefits plan (medical, dental, vision and more) · 401(k) retirement savings plan · Paid time off (vacation, holidays, PTO) · Employee discount programs · Career growth opportunities

Requirements

High School Diploma required, college or equivalent experience preferred
Minimum of 2 – 4 years of customer service or in store sales experience required
Strong computer skills and ability to multi-task in multiple computer applications required
Excellent verbal and written communications skills
Demonstrated ability to work independently and be self-motivated
Ability to work flexible hours

Nice To Haves

SAP P2E experience preferred
Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas, Electronic Gases, Rare Gas, and Environmental Gas) preferred.

Responsibilities

Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists Key Account Specialists, as well as our outside sales team.
Uses business software systems to retrieve customer information, verify inventory levels and process orders.
Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation. Assist A/R with account history. Create Pro Forma Invoices.
Provides quotes for material and freight, order tracking and assistance to sales force and management within set parameters.
Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
Provides customers with informational materials such as sales brochures, marketing flyers, etc.
Responsible for phone inquiries for service calls and part orders.
Builds and maintains effective working relationships with all internal Linde customers.
Performs at a high level to meet call center team performance metrics.
Outsources products and goods from internal and external locations.
Other duties as assigned.
Access customer and third-party portals to manage PO submission, and accounting details
Review purchase order details for accuracy (e.g. vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database.