Key Account Specialist

Würth MRO, Safety, & Metalworking•La Porte, TX

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES • Act as the primary point of contact for key accounts, managing day-to-day communication and addressing any issues or concerns. • Develop and maintain strong, long-lasting customer relationships by understanding their business goals and needs. • Collaborate with the sales team to create customized solutions, proposals, and product offerings tailored to each key account. • Coordinate with internal teams (sales, customer service, operations, etc.) to ensure timely delivery and highquality service for key accounts. • Conduct regular check-ins with key customers to evaluate satisfaction, resolve potential issues, and identify upselling or cross-sell opportunities. • Track and monitor account performance, ensuring that customer goals and KPIs are being met. • Prepare reports and presentations on account status, sales progress, and potential growth opportunities. • Identify new opportunities for business growth within existing key accounts and work to expand the relationship. • Resolve any escalated customer service issues in a timely and professional manner. • Stay up to date on industry trends, competitor activities, and client needs to recommend improvements and innovations. • Provide strategic support for the sales team by preparing quotes and other sales-related documents. • Maintain and update customer records, sales data, and other relevant information. • Ensure that orders and/or requests are processed accurately and in a timely manner. • Maintain CRM databases and ensure that customer information is up-to-date and accurate. • Provide ongoing feedback to the sales team on customer pain points, preferences, and buying behaviors to tailor sales approaches for maximum impact. • Coordinate with finance and operations teams to ensure accurate pricing, contracts, and delivery schedules to meet customer expectations and revenue goals. • Mentor and train junior sales support staff on best practices for process efficiency, sales tools, and revenue generation tactics. • All other duties as assigned.

Requirements

Experience working with sales teams in a B2B or enterprise sales environment.
Knowledge of revenue forecasting, sales pipeline management, and performance metrics.
Familiarity with automation tools or sales performance analytics platforms.
5+ years of experience in sales support, sales operations, or related roles, with a proven track record of contributing to revenue growth.
Strong understanding of the sales lifecycle and how sales support functions impact overall revenue.
Proficient in using CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools.
Excellent communication, organizational, and problem-solving skills.
Ability to analyze sales performance data and provide actionable insights to drive growth.
Strong attention to detail with the ability to manage multiple tasks and projects simultaneously.
Demonstrated ability to work collaboratively with cross-functional teams, including sales, marketing, finance, and operations.
Proactive and results-oriented, with a focus on driving efficiency and revenue.

Responsibilities

Act as the primary point of contact for key accounts, managing day-to-day communication and addressing any issues or concerns.
Develop and maintain strong, long-lasting customer relationships by understanding their business goals and needs.
Collaborate with the sales team to create customized solutions, proposals, and product offerings tailored to each key account.
Coordinate with internal teams (sales, customer service, operations, etc.) to ensure timely delivery and highquality service for key accounts.
Conduct regular check-ins with key customers to evaluate satisfaction, resolve potential issues, and identify upselling or cross-sell opportunities.
Track and monitor account performance, ensuring that customer goals and KPIs are being met.
Prepare reports and presentations on account status, sales progress, and potential growth opportunities.
Identify new opportunities for business growth within existing key accounts and work to expand the relationship.
Resolve any escalated customer service issues in a timely and professional manner.
Stay up to date on industry trends, competitor activities, and client needs to recommend improvements and innovations.
Provide strategic support for the sales team by preparing quotes and other sales-related documents.
Maintain and update customer records, sales data, and other relevant information.
Ensure that orders and/or requests are processed accurately and in a timely manner.
Maintain CRM databases and ensure that customer information is up-to-date and accurate.
Provide ongoing feedback to the sales team on customer pain points, preferences, and buying behaviors to tailor sales approaches for maximum impact.
Coordinate with finance and operations teams to ensure accurate pricing, contracts, and delivery schedules to meet customer expectations and revenue goals.
Mentor and train junior sales support staff on best practices for process efficiency, sales tools, and revenue generation tactics.
All other duties as assigned.