Key Account Specialist

Sandoz • Sandoz, CA

4d • Hybrid

About The Position

The Key Account Specialist is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. Develop and strengthen relationships with key stakeholders in the IDN space. Drive sales performance through direct customer interactions. Individual must be able to travel 50% of time within 4 states. Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Position Location: This role is responsible for covering the states of Florida, Georgia, Alabama, and Mississippi. The ideal candidate will be based in Northern Florida to ensure efficient access to the assigned territory. Qualified candidates must reside within the designated geography, as the position requires regular in‑person visits and ongoing account management within the region. Must be authorized to work in the U.S. U.S. work visa sponsorship is not available for this role now or in the future.

Requirements

• Work Experience: Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.
• Specific Product knowledge desirable.
• Skills: Account Management.
• Commercial Excellence, selling skills and customer Insights.
• Communication, influencing and negotiation Skills Compliance, conflict management and Ethics.
• Cross-Functional Coordination.
• Healthcare Sector.
• Technical Skills.
• Key Capabilities Required: Operational Excellence & Process Optimization: Expertise in streamlining workflows, optimizing resource allocation, and leveraging data-driven decision-making to improve efficiency and scalability of launch processes.
• Project & Portfolio Management Expertise: Deep understanding of project management methodologies and best practices to ensure seamless execution, risk mitigation, and on-time delivery.
• Strategic Leadership & Vision: Ability to develop and execute high-level strategies for product launches, aligning project goals with overall business objectives while driving cross-functional collaboration.
• Travel Requirements: Candidate must be properly licensed and able to safely operate and drive an automobile in order to perform field calls on customers; must have a driving record deemed safe by Sandoz.
• Ability to work independently from a home office when necessary for business purposes.
• Willingness to travel over a broad geography required (approximately 25-75% travel, depending on territory)

Responsibilities

• Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
• Drive sales performance through the skillful orchestration of positive customer experiences
• Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
• Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Sandoz Code of Ethics and Values and Behaviors.

Benefits

• Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off as detailed below.
• We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility.
• The pay range for this position at commencement of employment is expected to be between $100,400 - 186,400USD/year.
• Starting salary is typically positioned at the lower end of the range for those new to level and / or with less functional depth.
• Further, final pay determinations will depend on various factors, including, but not limited to experience level, knowledge, skills and abilities.
• Consideration is also taken to ensure that internal equity is maintained.
• The total compensation package for this position includes restricted stock units, and discretionary awards in addition to health insurance (medical, prescription drug, dental, and vision); life, accident and disability insurance; 401(k) contributions; tuition reimbursement; adoption and surrogacy reimbursement; and fitness program reimbursement.
• Employees are also provided with paid sick time, care time, vacation, holidays, and personal days off.
• If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees