Key Account Specialist / Inside Sales

EECO•Norfolk, VA

just now

About The Position

Who We Are and why we are successful: Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions that provide solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action. EECO offers competitive compensation, career growth and development, and a strong benefits package. We are a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position Purpose: The Key Account Specialist (KAS), also known as inside sales, has direct responsibility for any aspect involving “service” as it relates to a set of accounts designated as “Key” accounts. This could include but would not be limited to offering suitable alternatives, quoting, factory coordination of people, delivery and pricing, coordinating of internal technical specialists, product managers, and or business development specialists based on the customer business needs. This position should free up our Key Account Manager’s (KAM’s) to develop new business while providing our “Key” customers with a dedicated resource to service their immediate needs. Results generated by the KAS will have a direct and immediate impact on customer satisfaction and our corporate strategic growth initiatives. Delivering an exceptional customer experience will be the primary area of responsibility for the Key Account Specialist. They will be supported by customer support reps, product service reps, the pricing team, purchasing/inventory control, credit/collections, sales and operations. “Key” accounts will get priority on resources committed and should expect the highest level of service we can organizationally deliver

Requirements

Associates degree or equivalent relevant work experience
Previous experience in industrial or manufacturing environment is a plus
Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
Intermediate knowledge of Microsoft Excel spreadsheet software
Strong communications skills (both written and oral)
Ability to work independently and autonomously
Strong attention to detail and analytical abilities
Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.

Nice To Haves

Previous experience in industrial or manufacturing environment is a plus

Responsibilities

Customer service and sales amplification - “Delight the customer” while freeing up the Key Account Manager (KAM) to focus on growing sales. Will be the customers’ first stop for:
Pricing, quotes and delivery
Quote follow-up – take the lead on requesting support. Liaison to communicate results back to the customer.
Expedites
Pricing concerns – take the lead to resolve. Will likely coordinate and receive feedback from the KAM.
“Fixing” (something went wrong and needs a resolution)
Coordinating / getting information or support from the factory
Price negotiation
As sales opportunities are identified, qualify and when applicable get the KAM engaged
Work with the KAM to jointly uncover key contacts/decision makers, and or get information relevant to advancing opportunities.
Leverage customer relationship management (CRM) to manage customer interactions, prioritize activities.
Profit – “Buy low, sell high”
Based on customer spend, proactively manage pricing agreements and customer pricing files to maximize gross profit. (as required, minimum annually)
Look for migration opportunities to move customers to preferred vendors and increase margin percentages.
Make sure pricing files in place that allow us to be competitive and maximize margin
Proactively notify the customer of pricing changes when applicable
Opportunity identification – “Continually challenge the norm”
Seek to understand the customer’s needs and challenges. Look for ways to drive efficiency through systems, technology, services and or solutions that generate value for the customer.
Proactively offer product / service solutions that offer value to the customer.
Liaison that works across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.