Key Account Sales Application Technician (IN)

MAPAL Group • Port Huron, MI

19d

About The Position

MAPAL Inc. is the US subsidiary of the MAPAL Group. It employs more than 160 team members at two locations in the United States to ensure superior customer satisfaction. The Port Huron site, located 50 miles north of Detroit, focuses on the manufacturing and reconditioning of PCD tools. It is the U.S. Headquarters for sales, engineering, design and administration.

The MAPAL Group is an international supplier of precision tools for the machining of almost all materials. The family business has 4,850 employees worldwide and sees itself as a technology partner to its customers.Interesting and challenging tasks, good opportunities for development and the attractive working conditions of a modern company are the basis for long-term working relationships.

YOUR TASKS:

Project management: Assist in preparing basic project plans and status updates, help coordinate communication between internal teams and customers, and support tracking project timelines and identifying potential issues for escalation
Sales Growth Development: Assist in executing sales plans for the assigned region, help identify new opportunities with existing and prospective customers, and maintain customer data, reports, quote logs, and documentation.
Customer Engagement and Application Development: Participate in customer visits and calls with senior team members, help gather customer requirements and support basic application development, and present simple value-add solutions once trained
Technical Support Coordination: Assist in troubleshooting by gathering information, documenting issues, and working with MAPAL technical teams while learning to support the customer experience through guided problem-solving
Customer Liaison: Help relay information between customers and engineering/manufacturing teams and support timely follow-up open issues, delivery questions, and basic technical inquiries
Training and Instruction: Learn MAPAL tooling applications and gradually assist in providing customer instruction and observe tooling issues on shop floors, document findings, and report to senior team members
Tooling Issue Resolution: Address tooling issues on the customer’s shop floor, report findings, and recommend changes as needed to improve outcomes and enhance customer satisfaction

YOUR PROFILE:

Education and Experience: Associate degree, technical certification, trade school training, or equivalent hands-on experience. 0-2 years of experience in manufacturing, machining, tooling, or technical support
Work Ethic and Decision-Making: Self-motivated, with a strong work ethic and the ability to make independent decisions confidently, interest in developing a career in technical sales or key account support
Organizational Skills: Excellent organizational and time management skills, capable of handling multiple tasks efficiently
Interpersonal and Communication Skills: Strong verbal and written communication skills, with the ability to present, persuade, and sell value. Consultative, customer-focused, and solutions-oriented approach
Creative Problem Solving: Able to think creatively and develop ‘outside-the-box’ solutions for client needs and challenges
Travel Flexibility: Willingness and ability to travel up to 50% to meet with customers and stakeholders in designated sales regions
Business Acuity: Business-minded, with a strong ability to plan and develop strategies while adapting quickly to change in dynamic environments
Customer Focus and Teamwork: Customer-centric, with proven ability to work cooperatively in a team environment and maintain strong client relationships
Project Management and Training: Demonstrated experience in project management, product presentations, and delivering training to both employees and customers. Ability to adapt to evolving business needs and industry developments

Requirements

• Associate degree, technical certification, trade school training, or equivalent hands-on experience. 0-2 years of experience in manufacturing, machining, tooling, or technical support
• Self-motivated, with a strong work ethic and the ability to make independent decisions confidently, interest in developing a career in technical sales or key account support
• Excellent organizational and time management skills, capable of handling multiple tasks efficiently
• Strong verbal and written communication skills, with the ability to present, persuade, and sell value. Consultative, customer-focused, and solutions-oriented approach
• Able to think creatively and develop ‘outside-the-box’ solutions for client needs and challenges
• Willingness and ability to travel up to 50% to meet with customers and stakeholders in designated sales regions
• Business-minded, with a strong ability to plan and develop strategies while adapting quickly to change in dynamic environments
• Customer-centric, with proven ability to work cooperatively in a team environment and maintain strong client relationships
• Demonstrated experience in project management, product presentations, and delivering training to both employees and customers. Ability to adapt to evolving business needs and industry developments

Responsibilities

• Assist in preparing basic project plans and status updates
• Help coordinate communication between internal teams and customers
• Support tracking project timelines and identifying potential issues for escalation
• Assist in executing sales plans for the assigned region
• Help identify new opportunities with existing and prospective customers
• Maintain customer data, reports, quote logs, and documentation
• Participate in customer visits and calls with senior team members
• Help gather customer requirements and support basic application development
• Present simple value-add solutions once trained
• Assist in troubleshooting by gathering information, documenting issues, and working with MAPAL technical teams
• Help relay information between customers and engineering/manufacturing teams
• Support timely follow-up open issues, delivery questions, and basic technical inquiries
• Learn MAPAL tooling applications and gradually assist in providing customer instruction
• Observe tooling issues on shop floors, document findings, and report to senior team members
• Address tooling issues on the customer’s shop floor, report findings, and recommend changes as needed to improve outcomes and enhance customer satisfaction

Benefits

• Market competitive salary
• Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development
• Training here and abroad
• Tuition reimbursement
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees