Key Account Project Coordinator

Koenig & Bauer US, Inc•Grapevine, TX

10d•$30 - $35•Onsite

About The Position

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion. This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print! Location: Onsite, Dallas Office - 2555 Regent Blvd, Dallas, TX Reports to: Regional Service Manager Standard Schedule: Standard work schedule is Monday – Friday and hours vary; but must be able to work weekends, early mornings, and some evenings FLSA Status: Non-Exempt/Hourly Compensation: $30 - $35 per hour Job Responsibility: The Key Account Project Coordinator is responsible for supporting a profitable, efficient, and customer-centric Service and Parts department, accomplished through planning, resourcing, and executing work orders for parts, installation, warranty, and chargeable service work. The Key Account Project Coordinator works closely with the Service Managers and VP of Service to oversee the coordination and organization of resources and the communication and follow-through with key customers, vendors, and employees. Frequent communication with our factory in Germany to support coordination of parts, service, and project management activities. The Key Account Project Coordinator implements and manages processes and procedures to ensure we are “the easiest company to do business with”.

Requirements

High School Diploma or GED-equivalent required.
A minimum of three years’ experience in operations within the industry or closely related industry.
Computer literacy with basic knowledge of e-mail, internet navigation, word processing, and spreadsheets.
Strong project management skills – creating and tracking project timelines
Strong communication skills between customers, vendors, and our factory
Understanding of technical products
Strong time management and follow-up skills

Nice To Haves

Understanding of SAP and Salesforce CRM are highly desired

Responsibilities

Performs activities to meet annually forecasted revenue and profitability goals for the department and maintains a high level of customer satisfaction.
Plans and assigns technicians to work orders based on availability and the type of skills and experience necessary to perform the job. Organizes travel, parts, and specialized tools necessary to perform the job and preps the technician for the assignment.
Oversees the service work order process from receipt of order or request, quotation/pricing, scheduling and dispatching technicians, and communication among interested parties including external customers, internal customers, Koenig & Bauer factory, Parts department staff, and other Koenig & Bauer departments and employees.
Provide technical assistance to employees and customers identifying parts or technical solutions for customers. Review and interpret machine drawings to identify parts and ensure delivery of accurate part(s).
Approves and works with applicable Service staff to provide customer with quotes and pricing, which may be at standard labor rates or special pricing in such cases as major repairs, customer history, or future sales opportunities with customer.
Communicates and collaborates with the Koenig & Bauer Factories for follow-up on quotation/pricing on large or special orders, resolution of pricing disputes and/or receiving discrepancies, and for specialized knowledge for certain technical questions.
Informs Service Management of any out-of-standard issue such as a major breakdown, labor disputes, and other special issues that have the potential of escalation or financial impact.
Communicates regularly and frequently with service management team on all service and parts related activities and opportunities.
Works with Service Manager and VP of Service to handle escalated customer issues immediately and in accordance with company policies and standard operating procedures.
Establish individual parts inventory levels and balance them for maximum turnover and quick response time for customer.
Assume responsibility for the accuracy and accountability of parts inventory.
Communicates regularly and frequently with Key customers on various business transactions including but not limited to pricing, technical assistance, and billing disputes.
Follow up directly with customer on quotations.
Participates in weekly conference calls with key customers
Serves as an escalation point within the Service Department handling and resolving customer complaints, billing disputes, and other matters and business transactions requiring special assistance.
Develops revenue-generating opportunities by offering targeted discounts and developing new capabilities to support Service Select Program.
Facilitates on-going, two-way communication between self and team ensuring necessary information and resources are provided to the serve the customer.
Attends other service, management, and/or cross-functional team meetings, as deemed appropriate, to collaborate on common business interests and critical projects.
Drives process improvement developing new or making changes to existing processes, procedures, and programs that will help the department be more effective, efficient, and meet its goals.
Gathers and analyzes various data to determine strengths, weaknesses, opportunities, and threats for the Service Department and uses the data to make and support changes that will align operations with the targeted goals and objectives.
Perform various other administrative tasks related to the job including but not limited to approving timesheets and expense reports, creating and/or generating various reports and spreadsheets, and documenting procedures.
Performs other duties, as necessary and assigned.