Key Account Manager

WebMD

48d

About The Position

The Key Account Manager is responsible for all aspects of managing the client relationship and driving sustained growth. In this role, the Key Account Manager will intimately understand their clients’ goals, cultivate and grow relationships across several different buyers, and help uncover areas of need to drive new upsell growth within those accounts. This role will serve as the enterprise relationship owner for Ignite to our most strategic clients, building relationships across the C Suite, especially in the Clinical, Marketing and Digital spaces. This individual should be highly skilled in solution-based selling in the healthcare IT/ digital space.

Requirements

Bachelor’s Degree or higher preferred
6+ years of demonstrated success in healthcare IT sales/ account management
Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business
Strong written and verbal communication skills
Experience thriving in self-directed environment
Demonstrated ability to identify and close upsell opportunities
Proven ability to build and maintain client and executive relationships
Proven ability to manage multiple client’s priorities
Proven ability to manage and work collaboratively in a team
Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)

Nice To Haves

Preference to experience in the Digital patient engagement space

Responsibilities

Accountable for all aspects of client revenue maintenance and growth
Responsible for overall client relationship and satisfaction
Manage all aspects of client renewal and upsell activities
Record and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of business.
Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings
Serve as primary point of contact to manage internal and external client escalations
Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates
Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals
Cultivate client relationships to serve as references for prospective new customers
Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.
Manage relationships with clients' other vendor partners, as appropriate and necessary.
Participate in internal developmental and administrative committees and in external professional organizations, as appropriate.
Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
Perform responsibilities in a professional manner, meeting the Company’s mission and goals.