Key Account Manager

RXO, Inc. • Ann Arbor, MI

1d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Key Account Manager at RXO, you’ll serve as the daily point of contact and relationship manager for our most important clients. What your day-to-day will look like: Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction Expand current customer accounts through ongoing relationship development Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc. Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

Requirements

• Bachelor’s degree or equivalent related work or military experience
• 1 year of professional experience

Nice To Haves

• 5 years of experience in a transportation sales environment
• Excellent verbal and written communication skills

Responsibilities

• Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction
• Expand current customer accounts through ongoing relationship development
• Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level