Key Account Manager

CONTINUA INTERIORS OF MINNESOTA•Plymouth, MN

21d•$55,000 - $70,000

About The Position

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest.

Requirements

Bachelor’s Degree in Design, Business, or a related field.
3-5 years of experience in account management, sales, design, or project management within the commercial office furniture industry or a related field.
Proficiency in the Microsoft Office Suite and a willingness to learn other systems and programs.
Strong written and verbal communication skills.
Ability to work effectively within a clearly defined business process.
Capability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
A resilient mindset to navigate potential changes under tight turnaround times.
Ability to serve as a resourceful problem solver: quickly clarifying the nature of a challenge, evaluating alternatives, and proposing solutions.
Skills in professional communication with a willingness to develop and invest in strong relationships with customers and team members.
Willingness to attend networking events, out-of-state industry training, and customer events.
Ability to travel to customer sites as needed.
While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 20 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.

Responsibilities

Track and Maintain Customer Satisfaction
Manage existing relationships
Manage Day 2 projects and pricing
Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.
Create a cadence of communication to stay top of mind to assigned accounts/projects.
Identify, develop, and grow consultative relationships with key contacts for assigned accounts.
Track customer satisfaction in weekly department meeting.
Attend and assist with Annual Business reviews for specified clients.
For projects that require design, work with design team to provide product solutions and specifications for budget development. Lead team on final deliverable and present to client.
For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in PowerPoint, Scout, etc.
Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts.
Company team structure evolves, support sales team with project coordination tasks such as scheduling, status reports, punch list orders, etc.
Assume responsibility for growing existing accounts.
Identify gaps in product and service for assigned accounts.
Find ways to increase gross profit for existing customers.
Act as the main point of contact for day-to-day business and strategize with the sales executive on how to create growth.
Nurture the long-term potential of smaller accounts in high-growth industries.
Conduct weekly touchpoints with dormant and existing accounts.
Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.
Understand the marketplace and market segments. Maintain an awareness of Continua’s competitors within key existing accounts.
Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
Establish regular communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.