Key Account Manager

DO & CO • Detroit, MI

3d • $85,000 - $90,000

About The Position

We have an incredible opportunity for a dynamic Airline Account Manager to join our growing DetroitTeam!
About DO & CO
We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.
What We Offer:
Salary Range: $85,000-$90,000
Daily Complimentary Meals (Breakfast, Lunch and Dinner).
An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
Genuine career development opportunities, both nationally and internationally.
The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

Requirements

• 3 – 5 years of experience in a managerial role in account management, operations, or logistics, preferably in airline catering or a related field.
• A bachelor's degree in Business, Hospitality Management, Logistics or a relevant field preferred.
• Proven experience in leadership and team management, with the ability to lead by example and motivate teams in a high-paced environment.
• Excellent verbal and written communication skills, with the ability to liaise effectively with clients, team members, and senior management.
• Strong planning, coordination, and organizational skills, with a meticulous eye for detail.
• Ability to thrive in a dynamic, fast-paced environment and effectively handle multiple priorities at once.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook); experience with inventory and production software is a plus.
• Capable of working in refrigerated environments for extended periods (up to 70% of the day).
• Ability to work independently while also being an effective team player.
• High level of self-organization, results-oriented, and proactive in problem-solving.
• Ability to maintain and enforce food safety and hygiene standards and address any non-compliance issues swiftly.
• Must be able to obtain Airport access as per TSA regulations (49 CFR §1542.209).
• Ability to work flexible shifts, including nights, weekends, and holidays, as required.
• Must have a valid driver's license.

Nice To Haves

• Experience in airside, aviation, FMCG, or customer service environments is highly preferred.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook); experience with inventory and production software is a plus.

Responsibilities

• Ensure accurate updates of airline account specifications across departments to meet client needs.
• Assist airlines in determining operational service needs and set up flight-related requirements.
• Serve as the primary point of contact for airline clients, resolving operational issues promptly.
• Coordinate catering requirements with airlines, ensuring specifications are met and providing timely performance reports.
• Oversee distribution of catering information to relevant departments, ensuring deadlines and requirements are met.
• Conduct monthly inventory checks and assist with menu changes and SPML specifications.
• Manage the flow of food, ensuring tray-setting, packaging, and distribution are completed on time.
• Ensure products and trolleys meet quality standards, verifying meals are correctly prepared, packed, and assigned.
• Maintain compliance with food safety and hygiene regulations, addressing any issues with relevant teams.
• Supervise flight coordinators and food packers, ensuring proper handover of catering to aircraft crew.
• Identify and implement improvements to processes and procedures to enhance operational efficiency and customer care.
• Train, develop, and discipline staff while appraising performance to optimize team productivity and adherence to safety standards.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement, providing actionable insights to enhance client satisfaction and operational efficiency.
• Generate regular performance reports for clients, tracking key metrics such as timeliness, quality standards, and cost efficiency, and recommend strategies to address inefficiencies.
• Use predictive analysis to optimize inventory, meal planning, and staff allocation, ensuring cost reduction while maintaining high service quality and alignment with client goals.

Benefits

• Salary Range: $85,000-$90,000
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees