Key Account Manager (Remote)
About The Position
IPL Schoeller is looking for a proactive, relationship‑driven Key Account Manager to lead and grow business across some of the most influential names in home improvement. If you thrive in a fast-paced environment, enjoy working cross‑functionally, and excel at building strategic customer relationships, this role is for you. Preference is for this candidate to be located in southeast United States. 30-50% travel required for the role. Why This Role Matters As a Key Account Manager, you’ll be the face of IPL Schoeller for major retailers owning revenue growth, customer engagement, strategic planning, and the execution needed to deliver a best‑in‑class experience.
Requirements
- 5–7 years of experience in account management, sales, or commercial roles supporting large retailers
- Direct experience with supporting major home improvement retailers (Home Depot, Lowe’s, Sherwin-Williams, Ace Hardware, Do It Best, Floor & Decor, etc.)
- Strong analytical skills and the ability to interpret sales trends, pricing, and margin structures
- Proven success working cross‑functionally and managing multiple priorities
- Exceptional communication, presentation, and relationship‑building skills
- Proficiency with ERP/CRM systems (IFS experience a plus)
- Willingness to travel to customers and IPL facilities as needed
Nice To Haves
- Background in manufacturing, consumer durables, or product-based industries preferred
- Proficiency with ERP/CRM systems (IFS experience a plus)
Responsibilities
- Account Management & Customer Engagement
- The Key Account Manager serves as the primary commercial contact for assigned retail accounts, providing proactive, high‑touch support
- Build strong relationships with merchant, sourcing, replenishment, and supply chain teams
- Lead customer-facing activities including business reviews, line reviews, pricing discussions, and new item submissions
- Monitor retailer scorecards, OTIF performance, and compliance metrics and drive improvements internally
- Sales Strategy & Execution
- Develop and execute annual strategic account plans aligned to our retail channel strategy
- Identify new distribution opportunities through assortment optimization and targeted growth initiatives
- Manage forecasts, demand trends, and the sales pipeline in partnership with Sales Ops, Customer Service, and Supply Chain
- Support pricing strategy through quote preparation, margin analysis, and execution of approved actions
- Cross-Functional Leadership
- Work closely with Operations, Engineering, Supply Chain, Finance, and Customer Service to ensure customer requirements are delivered flawlessly
- Coordinate cross-functional support for new product launches, engineering updates, and packaging changes
- Partner with the Senior Sales Director on forecasting, budgeting, and executive reporting
- Data, Analytics & Reporting
- Use ERP/CRM systems to manage opportunities, evaluate performance, and support reporting
- Track customer KPIs, category trends, and competitive activity to inform strategic planning
- Translate insights into clear recommendations for internal and external stakeholders
- Project & Process Management
- Lead issue-resolution efforts and internal problem‑solving for assigned accounts
- Support continuous improvement initiatives to enhance customer experience and data accuracy
- Contribute to SKU rationalization, standardized assortments, and profitability optimization
Benefits
- This role is eligible for our sales incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
