Key Account Manager

NIXON MEDICAL•Cleburne, TX

89d

About The Position

The Key Account Manager (KAM) will be a proactive hunter responsible for acquiring new business and managing complex sales cycles. This role involves both independent selling, coaching field sales teams to close deals effectively, and working with internal stakeholders to enhance our good standing with existing customers. The KAM will be responsible for researching target markets, developing strategic account plans, managing stakeholder relationships, and driving the full sales process from prospecting to final onboarding and service handoff. For more than 55 years, Nixon Medical has been a trusted leader in providing premium medical apparel and linens to outpatient healthcare centers. Our commitment to exceptional service has earned us partnerships with some of the largest regional health systems in the United States, and we proudly serve over 10,000 locations every week. As a mission-driven organization, we’ve built an award-winning workplace culture rooted in respect, integrity, and growth. Our mission — to grow and create opportunities that enrich each other’s lives — comes to life through a culture focused on helping our associates become the best versions of themselves while empowering our customers to deliver outstanding patient care. Nixon Medical is proud to partner with Work Step, a cutting-edge text messaging-based associate feedback platform, to drive an amazing culture of associate engagement and continuous improvement. We believe to grow and create opportunities that enrich each other’s lives, opportunities must be available to all. Our commitment to having a diverse, equitable, and inclusive workforce will strengthen our progress to continue offering long-term career opportunities while providing best in class solutions for our customers. Nixon Medical is an EEO/Affirmative Action Employer

Requirements

Bachelor’s degree in Business, Marketing, or a related field (preferred).
5+ years of B2B sales experience with a strong track record in developing new business.
Experience managing complex accounts and sales involving multiple stakeholders.
Must have a valid driver’s license throughout employment.
Able to develop and follow account plans, identify decision-makers, and close complex sales.
Can adapt messaging and approach to match the specific challenges of each prospect.
Proven ability to build trust-based relationships with multiple stakeholders.
Skilled at building consensus and navigating complex internal dynamics.
Strong verbal communication, active listening, and persuasive presentation abilities.
Excellent writing skills for clear, professional proposals and internal documents.
Self-motivated, assertive, goal-oriented, and highly disciplined.
Competitive mindset with a customer-first focus.
A team player who collaborates well, supports others, and shares knowledge positively.
Proficient in Salesforce.com (required or preferred depending on experience).
Skilled in Microsoft Office (Word, Excel, PowerPoint) and internet research.
Experience using CRM systems and pipeline reporting tools.
Must have strong interpersonal and communication skills with a demonstrated ability to actively listen and ask effective questions.
Must be able to write clearly and concisely.
Self-motivated, competitive, hard-working and assertive with required diplomacy.
Highly organized and disciplined with outstanding time management skills.
Team oriented and demonstrate a willingness to help others.

Responsibilities

Research markets, competitors, and target accounts to build and prioritize a strategic pipeline.
Map key stakeholders and understand decision-making processes within target accounts.
Create and execute detailed Account Plans and Opportunity Maps.
Develop and maintain a robust prospecting cadence through calls, emails, meetings, and field visits.
Present Nixon Medical’s unique value proposition and customized solutions via proposals and presentations.
Update Salesforce.com daily with all sales activity, pipeline updates, customer interactions, and follow-up actions.
Maintain accurate records of contacts, meeting notes, and deal progress.
Influence decision-makers through insight-based selling and needs assessments.
Navigate complex account structures to build consensus and develop optimal solutions.
Lead pricing and contract negotiations to deliver win-win outcomes for Nixon Medical and the customer.
Partner with cross-functional teams (Service, Operations, Admin) to ensure seamless customer onboarding and support.
Work closely with field sales teams to coach and elevate sales execution in key accounts.
Attend trade shows, networking events, and industry associations to cultivate new business opportunities.
Ensure smooth handoff to Service and other departments post-sale for successful account activation.
Achieve or exceed assigned sales goals and KPIs.
Stay updated on industry trends and best practices through workshops, publications, and networking.
Conduct regular competitive analysis to inform positioning and strategy.
Able to develop and maintain strong customer relationships.
Able to influence others, build consensus and get results by working through multiple parties.
Able to tailor the sales process and provide insight based on the challenges the customer is facing.