Key Account Manager

Hawaii Coffee Company•Honolulu, HI

About The Position

To effectively manage the day-to-day relationship with retail buyers and internal teams in a professional manner, maximizing both present and long-term sales and gross margin. Coordinates development of trade promotions including effective merchandising of products.

Requirements

Communication (Written) – Ability to communicate in writing clearly and concisely.
Collaboration - Collaborates positively to effectively build relationships with customers and co-workers to achieve company objectives and contribute to overall organizational success. Works effectively within a diverse environment. Exhibits a positive attitude and contributes to overall team success.
Organized – Being organized or following a systematic method of performing a task.
Communication (Oral) – Ability to communicate effectively with others using the spoken word.
Responsible – Ability to be held accountable or answerable for one’s conduct.
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
Accountability – Ability to accept responsibility and account for his/her actions.
Reliability – The trait of being dependable and trustworthy.
Friendly – Ability to exhibit a cheerful demeanor toward others.
Customer Oriented – Ability to take care of the customer’s needs while following company procedures.
Ability to work under stressful conditions
Able to interact with others with courtesy and tact
Ability to manage and prioritize multiple projects in an organized and efficient manner
Ability to respond to crisis situations in a calm and effective manner
Ability to complete projects on schedule
The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.
5 years of retail sales experience.
Valid driver license, personal vehicle, and vehicle insurance required.
To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office applications.
Well-developed verbal and written English communication skills.

Nice To Haves

Bachelor’s Degree (preferred)

Responsibilities

Achieve assigned sales targets through the maintenance and expansion of distribution, merchandising and promotional activity for all HCC brands.
Understand data analysis and possess the ability to identify and communicate specific opportunities and issues.
Monitor inventory of key items as needed, ensuring products are available for shipment and identify issues to cross functional teams.
Analyze field data and retail trends to identify execution gaps and growth opportunities.
Forecasting to align with customer needs and goals.
Develop and enhance our partnership with retailers through participation in customer events and industry functions.
Drive new item distribution by securing retail placement and ensuring successful execution of launch plans.
Ownership of customer portals and day-to-day maintenance.
Monthly rotating market visits to Maui, Kona, Hilo and Kauai.
When needed, assist Merchandising Manager with coverage of routes to align with local market merchandising priorities.
Communicate sales promotional plans to distributor account managers.
Performs other related duties as required or assigned.