Key Account Manager - Media & Production

Getty Images • Los Angeles, CA

2d

About The Position

The Key Account Manager (KAM) plays a pivotal role within the Media & Production team, serving as the primary contact for select group of strategic clients across the Broadcast, Digital, Film/TV Studio, and Production industries. You will be responsible for handling and growing these key accounts, driving consumption of committed deals, and identifying new revenue opportunities. Partnering closely with Key Account Executives (KAEs) & Field Service Executives (FSEs), the KAM ensures customer satisfaction, strengthens relationships, and supports business expansion through tailored solutions and strategic insights.

This role is integral to the growth of the Media & Production team, ensuring that key accounts receive the attention and strategic guidance needed to thrive. If you have a passion for driving revenue, managing key relationships, and delivering innovative solutions, we encourage you to apply.

Requirements

• Proven sales and account management experience in a fast-paced environment. Experience working with Broadcasters, Digital Platforms, Film/TV Studios, and/or Production companies, and content firms that serve these segments, is advantageous though not a hard requirement.
• Strong relationship-building skills with a track record of developing and growing accounts to enhance revenue.
• Proven success in increasing business revenue within existing accounts.
• Excellent communication and presentation skills, with the ability to engage stakeholders effectively.
• Ability to manage multiple projects with strong organizational skills.
• Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
• Ability to build cross-functional relationships that drive revenue growth.
• Skilled in negotiation, proposal development, and delivering compelling sales presentations.
• Ability to identify and capitalize on new revenue opportunities within existing and related customer organizations.
• Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements.
• Demonstrate flexibility by occasionally working outside regular hours, including weekends, particularly during major events, to ensure seamless coverage and content delivery.

Responsibilities

• Serve as the main point of contact for strategic clients across the Broadcast, Digital, Film/TV Studio, and Production industries, ensuring a high level of engagement and satisfaction, preparing customer meetings and delivering timely follow-ups.
• Partner with KAEs & FSEs to identify and implement strategic growth opportunities and develop robust account plans.
• Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
• Analyze content gaps within existing deals to mitigate revenue loss and enhance client engagement.
• Develop expertise in end-to-end content production workflows, providing guidance on API integrations, DAM requirements, and plugins to improve deal retention and workflow efficiency.
• Take ownership of pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
• Identify customer insights from daily interactions to advise KAEs on new development opportunities, including Brand studio and film work, Live Event Assignments, potential to add new and additional content collections to existing agreements.
• Prepare thoroughly for customer meetings and tailor discussions effectively. Ensure timely follow-up on meeting action items to maintain momentum and demonstrate commitment to client success.
• Support contract renewals, ensuring seamless negotiations and deal execution.
• Oversee project-level discovery, quotes, and negotiations for ALC and new committed deals, delegating tasks to Customer Support Associates (CSAs) where appropriate.
• Develop strong internal relationships to collaborate on delivering effective client solutions, particularly regarding specific asset needs. The KAM is an integral part of the broader Getty Images team, not only building strong relationships but also using internal networks to foster collaboration, streamline processes, and drive enhanced business outcomes.
• Serve as a role model for other KAMs, demonstrating best practices in networking, cross-team collaboration, and strategic thinking to support the team’s vision and goals.
• Lead complex conversations with professionalism and strategic intent.
• Ensure Salesforce is consistently updated with all activity, commercial progress, and key developments to maintain accurate records and support strategic decision-making.
• Uphold a strong Obligation to Care, ensuring clients receive the highest standard of service and support.

Benefits

• benefits for full-time permanent employees may include participation in the company incentive program, equity, and benefits package which is inclusive of medical, dental, vision, 401(k) match, paid company holidays and time off, and paid parental leave
• Employee Stock Purchase Plan
• learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed