Key Account Manager – Laboratory Services (Charlotte)

PartsSource • Charlotte, NC

1d • Hybrid

About The Position

The Key Account Manager – Laboratory Services is responsible for driving growth of service-based solutions within assigned federal or state government laboratory accounts. This role partners closely with laboratory stakeholders to understand operational needs, align service offerings, and deliver measurable value through consultative selling and long-term relationship management. You will focus on expanding service adoption, identifying new opportunities, and ensuring successful execution in highly regulated laboratory environments.

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of experience in business development, account management, or sales
• Experience selling services within laboratory, healthcare, life sciences, or technical services environments
• Proven ability to identify, advance, and close service-related opportunities
• Strong negotiation, consultative selling, and relationship-building skills

Nice To Haves

• Experience working with federal or state government laboratories
• Familiarity with public health, environmental, forensic, or research laboratories

Responsibilities

• Serve as the primary commercial contact for assigned government laboratory accounts
• Develop and execute strategic account plans aligned to laboratory missions and funding cycles
• Identify and pursue cross-sell, upsell, and new service opportunities
• Build trusted relationships with laboratory leadership, procurement, and operations teams
• Position service offerings including maintenance programs, compliance support, and operational services
• Lead pricing discussions, proposals, and service contract negotiations
• Support contract development, renewals, and service expansions
• Conduct value-based discussions tailored to government laboratory workflows and regulations
• Act as a trusted advisor by aligning service solutions to operational and compliance challenges
• Ensure customer expectations are clearly defined and met
• Partner with service operations, field teams, and account management to execute solutions
• Coordinate onboarding and implementation of new service programs
• Proactively address issues to support service performance and customer satisfaction

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level